Jonathan Grode Email & Phone Number

Oklahoma City, Oklahoma, Us

Azure Active Directory account creation, configuration, and administration.Administration of Office 365 accounts and services.Performed user account management tasks such as creating new accounts, managing user permissions, and maintenance.Resolve technical issues with Office 365 applications and services.Mobile Device Management and Application Management with Microsoft Endpoint Manager using Intune.Perform configuration, migration, upgrading, and maintenance of laptops and mobile devices.Salesforce Administration and Support.Support of various software such as Proofpoint Enterprise Security, Watchdog, Exclaimer Signature, and Netdocs.Experience with ServiceNow ticketing system to track and respond to user requests

Oklahoma City, Oklahoma, Us

Onsite/remote system support of a 100,000+ user international corporate environment.Microsoft Windows Autopilot Device Enrollment into Azure Active Directory. Perform configuration, migration, upgrading, and maintenance of laptops and mobile devices.Mobile Device Management and Application Management with Microsoft Endpoint Manager using Intune to create and check for compliance, and deploy apps, features, and settings to devices.Mobile Device Management with Jamf Software of Apple MACs, configuration, and enrollment. Configure, deploy, maintain and troubleshoot various software applications such as Citrix Workspace, VMware, SQL, Zscaler, SAS, Hyperion, Oracle, ODBC, AS400, Essbase & Smartview, Avaya, Amadeus, and AutoCAD.Proven track record of multi-tasking and prioritizing to meet stringent deadlines and Service Level Agreements.Service Now Ticketing system experience.

Ripon, Wi, Us

Work Remotely to Install, diagnose, repair, maintain, and upgrade all software and hardware including peripherals to ensure optimal performance. Debian/Linux 8 Administration on Network devices. Resolve Office 365 Suite configuration issues.Citrix Workspace installation/support and monitoring using Citrix Cloud.Zscaler and Anyconnect VPN installation/support.Support of Android/IOS DevicesMobile Device Management (MDM) using Microsoft Intune.Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures.Zendesk ticket system experience.

Onsite/remote system support of a 100,000+ user international corporate environment.Install, upgrade, and troubleshoot applications with SCCM 2012 software management and coordinate with other departments and vendors for application installation. Mobile Device Management of Android and IOS devices using Intune Company Portal and Airwatch.Perform installation, configuration, migration, upgrading, and maintenance of desktop PC/Server, software, and related peripherals.Utilize Azure Active Directory (AD) for Group Policy and end-user account management.Proven track record of multi-tasking and prioritizing to meet stringent deadlines and Service Level Agreements.

Implement, integrate, maintain, and troubleshoot various Healthcare enterprise technologies including Allscripts Sunrise and Touchworks, eClinicalWorks, Epic, and Meditech.Collaborate with department management to establish requirements for the implementation of EHR and other clinical systems. Customize software according to the department's needs and specs.Coordinate efforts with vendors to chronicle activities. Interpret departmental needs. Create and document workflows and best practices.Perform activities related to configuration and testing for all clinical-based applications.Function as a Super User for eClinicalWorks, Epic, and other EHR applications. Provide support and troubleshooting for escalated and time-sensitive issues.

Bronx, New York, Us

Install new applications, and components, and upgrade existing applications in preparation for Epic EMR on workstations, laptops, wireless on wheels, and mobile devices.Provide Epic go-live and rollout support.Support users on new applications, and Epic modules such as Epic ADT, Epic Ambulatory, Epic ASAP, and Epic MyChart. Evaluate operational workflows and create system specifications from user requirements.Troubleshoot hardware and software problems related to Epic implementation and resolve issues.Coordinate implementation with departments and end users.

Supported and utilized Citrix Access Management Console, Citrix Client, Windows Active Directory, Microsoft Office Suite2010 including Microsoft Outlook 2010, and Office 365. Troubleshoot, instruct and provide ongoing support to users with proper and effective use of systems.Handled 30-40 calls per day and closed an average of 500 troubled tickets a month.Implementation, deployment, and troubleshooting of EMR and other user systems.

Performed as eClinicalworks EMR Application Specialist supporting over 1000 users in 5 locations, 10 satellite locations troubleshooting, problem-solving, and coaching end-users on all levels of the software application.Served as Implementation and System Administrator of eClinicalWorks EMR software and productivity tools.Managed eClinicalWorks EMR Setup, diagnostics, repair, end-user training, template building, and reporting. Supported eClinicalWorks eMobile, eMessenger, Surescripts, patient portal, meaningful use, progress note unlocking responsibility, and other ECW/EMR-related technologies.Participated, developed, and identified new workflows with practice managers and the informatics team improving the utilization of a paperless system within the EMR and data collection in day-to-day operations, resulting in increased customer satisfaction from the end user to the patient.Installed, diagnosed, repaired, maintained, and upgraded all PC hardware and equipment to ensure optimal workstation performance.

Conducted computer desktop support of problems promptly and efficiently at all delta facilities within the airport including the ticket counters, boarding gates, check-in kiosks, baggage, security points, and flight information displays. Implemented and supported desktop and laptop devices, applications, peripherals, and telephone equipment for onsite Delta employees at 3 major airports Responsible for maintaining and updating technical documentation for software and systems.Assisted development and production teams by determining application design flaws, and optimizing productivity.Created and maintained user account profiles and passwords, ensuring company-wide security.

Provided operational support for oncology systems, PACS, and radiology information systemsImplemented new imaging and storage solutions, customized radiology imaging applications, and led an oncology systems upgrade to Aria.Identified protocol problems and strengths, and collected data on customer experience to assist in the development of training materials for end users.Managed local IT team ensuring appropriate coverage was available during rollout periods for upgrades and deployment of new equipment. Allocated resources to adhere to Project timelines. Offered desktop support for 250 employees, including clinicians, clerical and administrative staff-managed special projects for breast center; transitioned analog to digital workflow, implemented transcription system with AllScripts.