• Provide professional, thorough and timely user support for office and remote users (remote dial-in and VPN). This includes resolving desktop, laptop, printers and other hardware issues• Provide support and troubleshoot issues with Microsoft Office Suite 2003/2007/2010/2013 and proprietary software applications.• Provide remote support to users via Microsoft Lync 2010, Remote Desktop, and Remote Administrator.• Manage accounts in Active Directory.• Build and install new desktops and laptops for users as needed.• Provide timely support for VP's, managers, and users.• Coordinate and implement adds, moves and changes to technical equipment.• Troubleshoot all technologies provided to users (e.g., iPhones, iPads, Blackberrys, MiFi's, Air cards, home networks).• Set up projectors, video conferences, TelePresence, and wireless technology for meetings in a timely and professional manner.• Travel to set up new offices and remote sites.• Provide support for remote sites remotely and on-site visits 2 times a year.• Perform other duties as required and requested.

• Responsible for handling the installation and support of workstations in the corporate office and ten hotels.• Windows Server administration and troubleshooting using Active Directory• Responsible for responding to incidents in a timely fashion and properly documenting the resolution in the incident database• Network administration and troubleshooting using Microsoft Exchange Server 2010• Responsible for providing a high level of customer service and support to all of the users in the corporate office and ten hotels

• Creative in maximizing sales using marketing strategies that relate to customer needs.• Friendly, cooperative and collaborative attitude when working with other team-leaders and colleagues.• Meet and exceed sale agendas on a weekly basis including adjusting my personal time to go beyond what is required to meet projection goals.• Skillful team-leader responsible for overseeing all departments including new employee training, ensuring correct procedures for use throughout shifts and focus on customer service and satisfaction.• Eager to assume additional managerial duties while Store Manager is not present, including all store operations, with the ability to make quick decisions and resolve issues

• Maximize sales using marketing and cross merchandising skills in all departments Oversee all ordering and merchandising of grocery, dairy, frozen, health and beauty care, and non-food departments• Responsible for driving sales and gross profit margins in all non-perishable departments• Monitor inventory daily to ensure low shrink percentages and highest quality products• Facilitate development opportunities for new employees, ensuring correct procedures throughout their shifts and improving customer service• Assume management duties while Store Manager is not present, including store operations and payroll

• Developed MS Excel workbooks for loan officers using Analysis ToolPak statistical functions and VBA macros.• Created MS Access database tables, SQL queries and reports for monthly sales.• Developed best practices in document management to help loan officers stay organized.• Assisted loan officers with client communications.