Jason Grover Email & Phone Number

St. Louis, Mo, Us

Wyomissing, Pennsylvania, Us

As the Regional IT Director, I transformed the technology infrastructure across seven regional casinos, driving innovation and aligning IT initiatives with corporate strategy. I delivered robust technology roadmaps that enhanced operational efficiency, optimized customer experience, and ensured compliance with industry regulations. My leadership in disaster recovery planning and business continuity initiatives ensured minimal downtime and maximum operational performance, while overseeing a multi-million-dollar budget allocation for all seven properties.Key Contributions:• System Standardization: Spearheaded the standardization of IT systems across all properties, streamlining processes and reducing cross-training requirements, which enhanced operational consistency.• On-Call Optimization: Implemented a region-wide on-call rotation system that significantly improved IT team responsiveness and work-life balance, enhancing team morale and operational efficiency.• Casino Development Leadership: Leading IT planning for two new casino developments near Chicago, managing end-to-end system migrations, cloud infrastructure setups, and integration of utilities and AV systems.• Technology Innovation: Introduced cutting-edge technologies such as cashless payment systems, upgraded gaming software, and remote payment solutions, enhancing customer experience and operational efficiency.• Cloud Migration: Executed a strategic migration of core systems to the cloud, reducing on-premises infrastructure by 40%, improving agility, and cutting operational costs by 15%.• Cross-functional Collaboration: Developed communication frameworks that strengthened collaboration between corporate IT and property-level teams, ensuring the alignment of strategic initiatives.Key

In this role, I directed IT operations across two casino properties, ensuring seamless technology service delivery that aligned with both corporate and regulatory requirements. My focus on vendor management, IT audits, and compliance with bodies such as the Illinois Gaming Board and PCI-DSS standards allowed for high standards in security and service reliability. I also streamlined various operational systems to ensure cost-efficiency without sacrificing quality.Key Contributions:• Cost-effective IT Operations: Managed operational and capital budgets, consistently delivering cost-effective IT solutions that resulted in a 12% reduction in expenditures while maintaining a 99.5% uptime for critical systems.• Automation Initiatives: Implemented automated reporting systems and helpdesk functions, improving SLA compliance by 20% and enhancing overall service delivery.• Technology Upgrades: Introduced technology solutions such as upgraded food & beverage systems and enhanced casino management platforms that streamlined operational workflows and boosted service speed.• Regulatory Excellence: Ensured full compliance with regulatory standards, maintaining top audit scores and ensuring the business was always prepared for inspections.• People Counting Solutions: Rolled out turnstile technology for people counting, enhancing admissions tracking accuracy and enabling streamlined tax reporting.• Team Development: Launched online training programs for IT staff, improving technical skills, promoting career progression, and boosting overall team productivity.Key

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Bachelors, Management Information Systems

Master Of Business Administration - Mba