Jo Groves Email & Phone Number

Pinxton, Gb

Nottingham, England, United Kingdom

- Purchase Ledger- Paying Suppliers on a weekly basis and anything adhoc- Chasing customer for payments and/or debt- Weekly Credit Control Meetings- Setting up new customers - Taking weekly DD’s for customers when required- Setting up new products- Reports for suppliers and reps when required - Monthly, Bi-Monthly and Quarterly Retros and Reclaims- Loading discounts

- Purchase Ledger- Website administration including advertisements, funding, design and imaginary- Producing Sales reports for the sale reps- Producing the Bi- Monthly promotional brochure- Weekly sales analysis- Wine menus- Loading discounts- New account champion

Nottingham City, England, United Kingdom

- Using Merlin as our Computer System, I use Call Management to call our database of customers to take their orders, upsell, deal with enquiries, complaints etc.- Build up relationships with various breweries throughout the UK and promote their ales in our bi-monthly brochure- Purchase permanent and guest ales on a weekly/monthly basis- Manage cask ale to ensure they are kept in the correct conditions from delivery via supplier through to the sale to the customer - Responsible for ensuring all casks are stored and looked after as per Cask Marque terms and conditions

Leicester City, England, United Kingdom

 Managing a team of 5 Telesales Operators, ensuring they are completely trained on every aspect of SAP that is needed to carry out the day to day tasks and do the job required of them. Encourage, Motivate and lead a team of 5 telesales operators calling on a regular customer base to increase sales to achieve monthly/weekly sales targets, ensuring high customer service standards are met at all times. Working closely with the Area Sales Manager’s to ensure high standards of communication and relationships to give the customer the best service. Provide Business Warehouse reports to assist the team reach their sale targets. Helping and giving advice to the team where appropriate and giving them regular performance reviews to help them fulfil their job requirements to their full potential.

Leicester, England, United Kingdom

 Managing the Customer Support Assistant and ensuring they are completely trained on every aspect of SAP and Business Warehouse that is needed to carry out the day to day tasks and do the job required of them. Ensuring all discounts is applied to accounts. All plant on loans, trade loans and retros are closely monitored. All credits administered All Purchase Orders completed to deadlines Worked closely with the Regional Sales Manager and Area Sales Manager’s to ensure regular contact is made. Using Business Warehouse, a function of SAP to produce weekly/monthly reports as requested by RSM/ASM and customers.

 Managing a team of 3 Telesales Advisors, encouraging and motivating them to achieve sales targets. Maintaining a call cycle which ensures appropriate frequency and timings of calls to customers within agreed guidelines Communicating with customers on a day-today basis with a sales driven view in mind Dealing with any issues customers may be faced with in a very busy office environment, working under pressure. Deal with all procedures of online ordering of our participants of BARBOX as well as maintenance of accounts online. Mentoring staff with computer problems help and advise them.

 Teach MSc Mechatronic students and BSc Engineering and Lean Engineering students. Modules for these degrees include; Business Environment, Production and Operations Management 2 (Project Management) and Lean Engineering Systems respectively. Preparing appropriate material for every tutorial given.

 Manpower allocation Line balancing Shop floor Mapping Data Analysis

 Working with BAe Systems - devising user manuals and estimated time models for advanced composite manufacturing processes i.e. Automated Tape Laying, Ultrasonic Inspection and Profiling, Drilling and Routing. The research mainly involved report writing and presentation skills. As well as a full understanding of both the processes and the models used. Constructing module templates for a BSc Lean Engineering degree in collaboration with Rolls-Royce. This includes searches for appropriate reference material and where appropriate and inspection copy request. The research involves a large amount of communication and discussion with all lecturers involved in the teaching of the modules and the level of content within the modules required. Organisational, presentation and time management skills are required a great deal due to the vast amount of reference material collected. Improving the Cost Modelling Process in collaboration with Cognition, BAe Systems, Rolls-Royce, and Hyde. - Involved in this project, carrying out literature searches and some data analysis using Excel.

Mphil, Analysing Lean Tools And Techniques

This was my transfer report. It passed the commitee to be worthy research for a PhD, however due to financial constraints I never.

Msc, Energy And Sustainable Development

I completed this part-time, and worked at ASDA Full Time to fund myself.

Bsc (Hons) 2:2, Geography And Energy Studies

Btec National Diploma In Business And Finance - Distinction