James Saddler Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

As the Membership Lead at the Multnomah Athletic Club, I oversee day-to-day membership operations while delivering exceptional customer service and strategic support. Acting as the club’s subject matter expert on membership pathways, account management, and club policies, I ensure seamless operations and contribute to cross-departmental initiatives that align with the MAC's vision.- Managing membership office operations and providing operational support across departments, including athletics, communications, events, member services, and club C-suite/board leadership. - Streamlining workflows, developing department materials, templates/SOPs and process improvements, and leading the onboarding and training of new membership specialists to enhance team performance.-- Overseeing the administrative processing of $2.6 million in monthly membership revenues, resolving escalations, and fostering interdepartmental collaboration.

Portland, Oregon, United States

In my role as a Membership Specialist at Multnomah Athletic Club, I proactively assumed Membership Lead duties during an office transition period. I managed client relationships, improved processes, and partnered with the manager to align the department with a new vision for engagement and operations. • Achieved an 87% increase in interviews and new accounts by streamlining admissions processes.• Oversaw 70% of monthly account changes to ensure accurate billing and financial adjustments.

Portland, Oregon, United States

• Conducted film reviews and networked to identify top talent in Oregon, Washington, Idaho, and Cascade regions for USA Rugby High Performance Pathways.• Managed database entries efficiently to streamline player scouting process.• Played a crucial role in talent identification and development for U16/U18/U23 age groups.

Vancouver, Washington

In my role as Asst. Operations Manager at Allstate, I managed agency operations, oversaw social media and advertising management, and ensured seamless coordination with licensed staff for scheduling and office administration. • Led HR management, new employee onboarding & training• Managed social media and advertising efforts• Coordinated with licensed staff for scheduling and office administration

Tualatin, Oregon, United States

• Managed daily branch operations at Umpqua Bank in Tualatin, Oregon, including balancing negotiable items and processing back-office reports.• Oversaw ATM and front-end financial transactions, ensuring accuracy and efficiency in customer service.• Handled returned mail items, maintaining a high level of organization and attention to detail.

Vancouver, Washington, United States

Henniker, New Hampshire

Led operations for NCAA Division III men's rugby team, overseeing program logistics, budgeting, and player development.• Implemented 'Big Brother' player welfare initiative, increasing team GPA by 1.2 points.• Revamped team brand strategy, securing largest recruiting class and exceeding fundraising goals.• Orchestrated player and team development projects, resulting in the formation of a varsity women's rugby program.

Henniker, New Hampshire

Salem, Oregon, United States

Lafayette, Colorado

Key Projects: - USA v. Russia Test Match (Sacramento 2016) - 2016 USA Rugby 15s National Championships - 2016 Summer 7s National Championships - Prep for 2018 Rugby World Cup 7s (San Francisco) - Delivered operational and clerical support for International & Domestic Events Department, coordinating travel itineraries, and supervision of front office tasks/calendar. Mobilized on-site (Sacramento) volunteer event team to coordinate event set up and breakdown, management of halftime activities, and served as direct event liaison for Russian Rugby National Team needs and services- Surveyed 17 Sacramento, San Francisco, and Chicago sites for team service contractual obligations; Packaged hotel, ground transportation, dining services, and training facilities for Māori All Blacks and USA National Rugby Teams along with initial operations research for 2018 7s Rugby World Cup in San Francisco

Portland, Oregon Metropolitan Area

Tualatin, Oregon, United States

Master Of Business Administration, Business Administration And Management, General

Activities and Societies: Volunteer Head Coach/Co-Founder for NEC Women's Rugby ClubMBA Capstone Project: "Fixing the Foundation.

Bachelor Of Science (B.S.), Political Science And Government

Activities and Societies: Men's Rugby Club President (3 years), Model UN Member (2 years), Campus Rec Student Club Liaison

International Baccalaureate Certificate & High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: 3 Sport-Athlete: Varsity Football, Varsity Rugby, and Speech & Debate. Automotive Club President, Student.