Joseph G Smith Jr Email & Phone Number

United States

Needham Ma

Installed and maintained cohesive, integrated end-to-end Information Technology business solutions for the company while managing all vendor relationships and contractsOversaw product sourcing, implementation strategies, warehousing and inventory management while providing budget planning and forecastingImplemented company ERP backend solution, EDI and cloud-based technology solutions, voice and data communications and provided complete company-wide IT supportDeveloped and supported company website and online sales presenceDirected vendor/consumer order processing operations and customer serviceInvolved in all aspects of the business including product design, manufacturing, marketing, backroom, advertising and customer sales

Hyde Park Ma

Reported directly to the Director of Information TechnologyManaged all Technical Services and AS/400 personnel and assets to support all business needs while working directly with all corporate departments to insure seamless business strategies were initiated and practicedEstablished and instituted all IT policies and procedures for personnel and established internal IT Help Desk. Conducted annual corporate Disaster Recovery testing Constructed annual Capital and Expense budget reports, provided salary planning and conducted performance reviews for staff membersCharged with handling all maintenance contracts for corporate hardware and softwareServed as lead for employee activities committeeSupervised all voice & data hardware and software installations, upgrades and maintenance projects and responsible for the direct relationships with outside technical vendorsHeld same responsibilities for sister companies including Highline United, LLC.

Based In Weymouth & Taunton Massachusetts

Manage agency’s IT infrastructure covering multiple locations of LAN/WAN technologies consisting of hundreds of computer workstations within all regional computer labs while supporting staff assigned to the MPTCImplemented and configured all software and hardware upgrades and software licensesMaintained Intranet and Access DatabasesInsured and maintained MPTC IT training requirements for recruit and in-service traineesResponsible for MPTC agency webpageEstablished online training program, IT policies and procedures and prepared annual ITD (Information Technology Division) Bond BriefServed as the primary IT contact for both ITD and EOPS (Executive Office of Public Safety)

Hyde Park, Massachusetts

Reported directly to the Director of Information TechnologyResponsible for the overall management of all Technical Services and AS/400 personnel and related systems and served as the company’s principal Network Engineer Accountable for the direct relationships with outside technical vendors Coordinated all Network Services and Personal Computing projects and IT Help DeskCreated strategic planning for Network/Personal Computing and AS/400 teams and related Information Technology ProjectsConstructed annual Capital and Expense budget reports for Network/Personal Computing Services and AS/400 groups and provided salary planning and conducted performance reviews for staffAuthored maintenance contracts for existing corporate hardware and softwareExecuted one of the first installations of Cisco Unified Messaging (Cisco Unity) VOIP solution Installed FTP servers and HTTP servers for corporate Web SiteConducted annual corporate Disaster Recovery testing Established retail store data network and systems for company flagship retail location

North Reading Massachusetts

Reported directly to Director of Information Technology and constructed annual Capital and Expense budget reports for department and provided salary planning and performance reviews for staffHandled maintenance contracts for corporate hardware and software and prepared strategic planning for department and coordinated in-house PC education program and Help Desk for corporate headquartersDeveloped and maintained IT policies and procedures handbook Conducted corporate Disaster Recovery testingCoordinated leasing arrangements for all corporate PC equipmentResponsible for management, administration and support of corporate headquarters local and wide area networks and configured, monitored and optimized network resourcesGoverned installation of servers, workstations and network service hardware and softwareConfigured and maintained network security Manage, administer and support corporate electronic messaging systemsConducted site visits and recommendations to domestic and international locationsProvided centralized support to network administrators at all world-wide locations