It Support Associate Ii (L3)
CurrentProvide comprehensive technical support to Amazon employees, resolving hardware and software issues through troubleshooting, analysis, and research.Assist in the installation, configuration, and maintenance of computer systems, peripheral devices, and software applications, ensuring optimal performance.Diagnose and resolved network connectivity issues, including LAN, WAN, and VPN connectivity, ensuring seamless access to critical resources.Collaborate with team members and other IT professionals to resolve escalated technical issues and share knowledge and best practices.Respond to support requests in a timely manner, prioritizing and managing multiple tasks to meet service level agreements (SLAs).Document technical issues, solutions, and system configurations, ensuring accurate and up-to-date records for future reference.Participate in regular training sessions to stay updated on the latest technologies and advancements in IT support.