Jorge Guerra Email & Phone Number

Southfield, Michigan, United States

Detroit, Michigan, United States

• Ensured the safety and comfort of passengers while providing exceptional customer service.• Delivered leadership, direction, and assistance during an emergency, including aircraftevacuation, administering first aid to ill or incapacitated customers, and unusual incidents.• Served beverages and snacks to customers, collecting appropriate payments for alcoholicbeverages, and accounting for such receipts.• Managed the proper loading and storage of carry-on luggage prior to and during the flight.

Detroit, Michigan, United States

• Ensured the safety, security, and comfort of passengers and crew through service excellence,emergency preparedness, and FAR compliance.• Explained and demonstrated use of safety equipment and emergency procedures.• Prepared and serves meals and beverages, including alcohol sales.• Effectively marketed onboard products, such as meals and inflight movies, as well as processessales using a mobile device.• Resolved passenger situations during flight, including medical emergency assistance.

Lincoln Park, Michigan, United States

• Provides senior level of customer service, ensuring all donor questions are answered timely,accurately and professionally.• Explained the screening process, health screening tests performed, appointment system,donation fees, center policies, proper nutrition and other information pertinent to the donor.• Conducted a series of registration procedures to verify donor suitability for the plasma pheresisprocess, assessing the self-administered health history, answering basic medical questions associated with the donation process, performing health screening procedures such as bloodpressure, pulse, weight, temperature.

Los Angeles, California, United States

• Provided accurate and friendly customer service, responding to insurance availability, eligibility,coverages, policy changes, transfers, claim submissions, and billing clarification inquiries.• Established customer relationships by networking, cold calling, and using referrals.• Used customer-focused, needs-based reviews to educate customers about insurance options.• Educated and informed customers about processes, timelines, and status of inquiries via multiplecommunication channels.

Los Angeles, California, United States

• Performed a variety of customer service and clerical tasks in connection with checking out orchecking in library materials, issuing library cards, shelving of books and filing of materials.• Performed administrative and clerical activities such as filing, typing, data entry, photocopyingand mail processing.• Dealt tactfully and effectively with the public answering questions and facilitating the lending andcollection of books and other materials at the circulation desk.• Collected fees for lost or damaged materials, payment for merchandise, and maintaining requiredrecords; accepts applications for and issues library cards.

Valencia, California, United States

⦁ Place orders for customers with various conditions such as by phone, walk-ins andby mail; which received multiple product groups. Extreme multi-tasking. Used MicrosoftWord, Excel, IE and high computer data entry.⦁ Keep track of orders until ship from warehouse to customer home.⦁ Calling customers, physicians, insurance and vendors to keep orders shipping outon a timely matter.⦁ Maintain quality control/satisfaction records, continually seeking new ways toimprove customer service and sales. Process returns and credits⦁ Request and follow up with insurance authorizations through entities such asKaiser, Blue Cross, Medicare and Medi-CAL, etc.⦁ Handled many other projects including coming up with a spreadsheet for my teamthat assisted with improving daily-monthly sales which was then implemented with all otherfloor teams.

Valencia, California, United States

⦁ Worked with accounts receivable, purchasing and payroll departments to keepaccurate filing of monies going out of park for audits.⦁ Responsible for printing checks for payable accounts for park bill payments. Keptalpha—numeric filing system of all invoices and checks etc.⦁ Received employee of the month, second month of employment. Set the daily taskneeded for my team of three other clerks.

Ibm Ai Product Manager, Artificial Intelligence, Honors

Activities and Societies: IBM AI Product Manager by IBM & SkillUp EdTech on Coursera. Certificate earned at September 10, 2024Course.

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