•Proven track record of managing high-stakes UiPath accounts and seamlessly guiding clients through intricate production migrations. Uplifting multiple On-Prem environments to Cloud or enhancing them with a Hybrid approach.•Recognized for rapid learning abilities and a commitment to excellence, consistently investing extra effort to ensure client success.•Acknowledged by multiple clients and internal sales teams for outstanding growth enablement, technical expertise, and collaborative spirit.•Spearheaded strong partnerships through early leadership in the Pilot Enterprise Success account, delivering cutting-edge benefits, and improve platform value for clients.•Actively developing time management, resourcefulness, and communication skills to further elevate client service and team contributions.

•Automations quarterly planning for multiple high-stake accounts.•RPA program advisory, Automation development best practices and advisory for customers' current pipelines to create consistency in their infrastructure. As well as best practices and recommendations for streamlining automation processes, focusing on scalability.•Pipeline development advisory and 3rd party tools integration advisory to enhance the day-to-day business operations. Current customer focus on Microsoft, Salesforce, SAP and AWS integrations•Platform Capabilities Workshop, and built out Cit-Dev classes highlighting Technical workshop support, New Technology Advisory, and office hours as additional value.•Customer guidance based on UiPath product roadmap, periodic customer and cadences to check on the account's health

•Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight•Hold educational and informational training sessions to enable our clients to use UiPath products effectively using .NET (C#, C++, VB, Java or Powershell)•SaaS and Cloud experience in AWS, Azure and GCP services

•Facilitated support to our coffee shop partners with their offerings, including the Supply Dashboard, the cups app, staffing, and aided future product launches by organizing their sales data and forecasted supply trends•Streamlined the staffing side of the accounts by handling all the inbound and outbound communications with potential hires •Audited payments & charges invoices of over 40 coffee shops and multiple vendor partners

•Opening Manager for the Hudson Yards branch•Accomplished a weekly compensation growth of 4% compunding week over week and exceeded branch benchmark KPIs by 35%.•Converted the branch to a flagship location managing 20+ staff members, driving weekly revenue of $50k.•Managed and forecasted sales using Tableau while meeting team expectations and business gross profit by reducing coffee waste and reducing overall inventory spending

•Oversaw a staff of 7 people•Magened and forecasted sales for their Lower East location using Tableau while meeting team expectations and business KPIs by reducing coffee waste and reducing overall inventory spending

•Initial general Manager training at Rockefeller Center alongside another Manager for 7 months•Initial Tableau training for sales forecasting and metric keeping

•Trained and onboarded every new team member to the cafe•Upheld quality standards and recipes •Helped supervise a team of 15 people alongside my manager•Built a strong community with our tenants and new guestsThis role sparked my interest into developing further

Hired for the High Line season as a Barista and later on transferred to Rockefeller Center

•Part of the opening crew for the first Chobani Retail store in Soho, NYC.•Cultivated company culture and trained new team members •Represented the Chobani brand by providing world-class hospitality while handling everything coffee in the cafe including equipment maintenance, ordering, and flavor profiling

•Handled technical support inbound and outbound calls •Level 1 Technical support: Internet troubleshooting, modem, VMWARE assistant, and router setup•Level 2 Home network maintenance infrastructure, TCP/IP routing when creating a LAN network, Logmein support