• Hired to implement Quality Assurance processes into SDLC, recommend test tools such as TestTrack Pro, iMacros, SoapUI, TestComplete, and SeeTest. There was no dedicated QA team or toolsets prior to my start date. • Responsible for recruiting/hiring/retaining Quality Assurance talent, both full time employees and contract consultants. • Managed up to 9 direct reports both onshore and offshore. Prioritize resource allocation based on risk. • Managed multiple test teams on various projects using both Agile and Waterfall methodologies. • Reduced the duration of regression test cycles from 2 weeks of manual testing to 2 days by implementing test automation framework with TestComplete. • Managed the implementation of automated cross browser testing solutions for responsive design mobile websites. Tools included a Selenium framework integrating SauceLabs. • Serve as an IT Leader during crisis and emergency situations. Routinely “rolled up sleeves” to help teams in crunch time. • Develop, publish, and implement test plans. Work with clients to establish and maintain a consistent test methodology and to resolve questions during the testing process.• Analyzes, tests, and certifies application-specific software and performs ambiguity reviews of business requirements and functional specification documents. • Uses functional knowledge of applications to provide technical assistance in identifying, evaluating, and resolving moderately complex test problems.• Logs, tracks, and verifies resolution of software and specification defects using Microsoft Team Foundation Server. Tracks quality assurance metrics for key stakeholders. • Technologies under test included Microsoft AX Dynamics, .Net web applications, web services, API’s, SQL Server, Oracle, JavaScript, JSON, Delphi, and PowerBuilder.

• Responsible for multiple projects, accountable for requirements traceability, analysis, and tracking; test planning, test execution and reporting of testing results, risk analysis and mitigation, defect reporting and resolution. • Automation Engineering – Co-lead on implementation of functional test automation framework. • Develop and maintain automated scripts for functional regression testing, system configurations, and data input using reusable components. Train and mentor QA staff on automated test execution, troubleshooting and debugging. • QA Lead on PeopleSoft ERP software security testing projects. Includes access, authorization, authentication, and attack prevention. Delegate project tasks to staff, consultants and interns. • Application administrator for test management and defect tracking application. Facilitate service patches, upgrades and data migration, workflow customizations (vbscript), provide 3rd level support.

• Provide technical support for online learners in Advanced Web Development - HTML, FTP, CGI, JavaScript, ASP, JSP, ASP.NET, Access, and SQL. (Includes debugging code, and server configuration). • Tutor learners in the above skill sets based on need. • Conduct technical and academic research for operational and academic improvements. • Develop web pages and web forms for internal and external use.• Manage web and database accounts using SQL Server Enterprise Manager.

• Act as the content expert for Certificate, Bachelors, and Masters Programs. Provide career counseling in the areas of Web Development, Network Engineering, Project Management, and Multimedia. • Manage a pipeline of applicants ranging from 50-70 calls per day. Provide personalized options for every prospect regarding this sophisticated environment selling products with complex buying decisions ranging from $7K to $35K. • Execute effective recruitment and follow up procedures in order to attain enrollment goals while maintaining a high level of integrity and detailed documentation in compliance with the Department of Education.

• Leading Recruiter for both divisions maintaining an 85% placement ratio to pre-qualified requirements. Averaged 10-15 personal interviews per week. Conduct proactive and reactive recruiting for project based consulting, staff augmentation, and contract to hire.• Interview and place computer professionals of the top 10% in the areas of Project Management, Systems Analysis, Help Desk Operations, Client Server Support, Network Engineering, Client/Server Application and Web Development, Systems Maintenance, Database Design/Development, and Data Warehousing.• Train and Mentor the Jr. Recruiters in the areas of consultant retention, Interviewing techniques, negotiating salaries and pay rates with candidates, agencies and sub-contracting vendors.

• Interview and place quality computer professionals in the areas of Project Management, Systems Analysis, Help Desk, Data Center, Client Server Support, Network Engineering, Personal Computers, Application Development and Systems Maintenance.• In charge of Internet job posting and recruiting. • Perform all software and hardware troubleshooting and support for our local branch office.