Yossi Gutin Email & Phone Number

Israel

• Provided technical support services for world-wide customers with their sport production challenges.
• Designed and developed PANDA analysis tool with BI capabilities. The tool is used company-wide from management to support.
• Being responsible for the support of the largest customer with thousands of installations.
• Improved quality of service by analyzing complex system-wide issues.
• Worked closely with multiple interfaces (PMs, CMs, R&D) and conveyed customers’ feedbacks for product improvements.
• Technologies and tools: Windows, Python, MySQL, PostgreSQL, AWS, S3, REST API, Rabbit MQ, Postman, Grafana, Papertrail, Freshservice, ZOHO, Jira

Israel

• Provided technical support for worldwide customers with their chip verification challenges.
• Created training sessions for Cadence application engineers.
• Conveyed customers’ feedback to R&D for product improvements.
• Created extensive product knowledgebase for customers. This constantly reduced the number of support cases by 10%.
• Technologies: E, SV, UVM, bash, csh, MIPI, AMBA, CSI-2, DSI, AXI, CPHY, DPHY

Israel

• Developed Language Monitor system driver extension to support visually impaired users.
• Provided pre/post-sales services from the product definition to the post-delivery.
• Technologies: WinDDK, Windows 10, C++

Israel

• Provided technical support for world-wide customers with enterprise mobile platform and development framework in on-premises and SaaS environments.
• Conveyed customers’ feedback to R&D for product improvements.
• Created and conducted training sessions for customers and HP support.
• Developed server-side module, responsible for two-way communication with Microsoft OCS and Lync.
• Technologies: Java, C#, Spring, Hibernate, JUnit, SVN, SaaS

Israel

• Developed a fraud prevention system in SaaS environment.
• Empowered software development process in the group by enforcing development life cycle, wider use of automatic unit testing and knowledge sharing.
• Technologies: C++, Java, Tuxedo, Solaris, Oracle, JUnit, Perforce

Israel

• Led a team of 3-4 people developing a large-scale provisioning solution for Check Point devices.
• Promoted the use of automatic unit testing in the group and beyond.
• Technologies: C++, Linux, Solaris, Windows, CPPUnit, ClearCase

Israel

• Invented the idea and created the site of smart social recommendations based on the correlation analysis.
• Technologies: PHP, WEB security, MySQL, PHPUnit, Apache.

Israel

• Led a team of 3-5 people developing server-side gateway with high capacity for multimedia messaging.
• Managed multiple interfaces with internal customers.
• Developed asynchronous communications infrastructure.
• Promoted the use of automatic unit testing in the group and beyond.
• Technologies: Java, C++, ACE, IMAP4, POP3, IO Completion ports, Windows, Linux, Solaris, JUnit, ClearCase

Israel

• Designed and developed graphical simulations of physical processes.
• Technologies: C++, MFC, OWL, Win32 APIs, Windows

Israel

• Implemented the client-server engine “Switch Manager” for phone number life cycle management.
• Technologies: C, TCP/IP, UUCP, X.25, ORACLE, HP UNIX

Bsc

Education record