Jacob Vaughn Email & Phone Number

Indianapolis, Indiana Area

Provide first line technical support to internal staff. Work with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. • Perform first-level diagnosis and troubleshooting support to end-users and customers• Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software• Provide technical and troubleshooting assistance related to computer software, mobile devices and other tech tools and products • Translate technical knowledge into actionable direction

Kokomo, Indiana Area

Assist in planning, coordination and supervision of the implementation and subsequent maintenance of mainframe related systems and banking software applications utilizing mainframe related systems. Participate in daily computer operations and provide continual support with the bank’s network as well as other ancillary applications. Provides support to IT department; responsible for staging of new pcs for all bank staff. • Perform support for various applications. related to bank core processing on an IBM platform • Updates and maintains Mainframe-related application servers • Researches and implements automation procedures to improve operational efficiency • Manages various databases • Troubleshoots various hardware and software problems at the end-user terminals

Kokomo, Indiana Area

Maintain knowledge of all applications processed in the evening and overall system operations. Balance credits and debits as well as understanding of transaction codes within each application required. • Accountable for nightly update processing on mainframe. • Responsible for the ancillary processing that takes place after nightly update is completed. • Print and separate nightly reports created as well as all other special forms, including but not exclusive to statements, notices, and checks. • Input daily proof and balance teller transactions.

Kokomo, Indiana Area

Provide direct supervision of residents in a safe, secure, and structured environment. Monitor resident’s performance while coaching and acting as a role model. Offer sound judgment and creative discipline as necessary. • Direct supervision of residents; coach and reinforce constant activities of daily living• Provide pro-active approach constantly and crisis intervention as needed• Assist and meet needs of each resident • Review and comply with care/treatment plans• Maintain Unit schedule and provide transportation • Effectively manage in an empathetic manner; CHINS, delinquent, and mentally ill residents• Work as a member of a cohesive team

Greensboro/Winston-Salem, North Carolina Area

Monitored the movement of obsolete devices through the disassembly process, assured each item is handled properly with regards to strict environmental and health and safety standards. Considered effects of changing operations on Environmental Health and Safety, and made appropriate adjustments. • Implemented updated health and safety standards when operations changed, including development of a Hearing Conservation Program • Composed literature for training to guarantee safe and efficient procedures.• Tracked home operations and operations of downstream vendors to ensure compliance with governing regulations.• Researched and developed new program for accumulating, packaging and shipping all types of batteries for compliance to R2 and DOT regulations• Developed program for reducing solid waste to less than 1% of total inbound weight• An integral player in maintaining company certification in both R2 (Responsible Recycling) and RIOS (Recycling Industry Operating Standards)• Stayed abreast of current OSHA and emerging laws, regulations and trends in environmental safety

Bachelor Of Science, Informatics

Cognate in Business

Diploma; Degree, High School Diploma