Jacquelyn Wilcox Email & Phone Number

Managed customer success in the Bay Area, Los Angeles, Chicago and Dallas via phone, text, e-mails and 3P platformsAdministered client and customer relationships from on-boarding to renewal by supporting product set up, customizing implementations, and integrations to drive value recognitionConducted research to implement an efficient process for customers.

Supported clinical team in providing outstanding patient service and maintained, organized and updated patient filesReferred patients to appropriate medical departments and responded to over 80 calls with scheduling requests dailyProvided patient education, ensured adherence, and compliance with medications

San Francisco Bay Area

Sold and coordinated group events from casual birthday parties to elaborate weddingsCommunicated with clients, vendors, and staff to retain long-term client loyalty and ensure successful organization of events at the internal and external levelHandled various administration tasks such as conducting purchases, processing invoices and transfers, and.

San Francisco Bay Area

Performed high level administrative tasks such as travel arrangements for 30+, calendar and meeting management for the directors of NorCal, meeting notes, and processing expenses on behalf of the Sales and Marketing DirectorManaged the Salesforce onboarding process for 30+ employees and trained staff to authorize and input clientele informationSupported.

Supported in creating and implementing station, event, and client-driven promotions to increase revenue and ratingsEnsured that stations were prepared on-air and on location to execute live broadcasts, client remotes, community events, street team appearances and all other promotionsManaged scheduling for a team of 15-20 part-time employees

Daly City

Provided assistance to project planning and execution stages for 25th anniversary of DCYHCResearched on potential sources of funds for programs and capital campaignPerformed administrative duties

San Francisco Bay Area

Assisted in sorting and packaging hundreds of pounds of food to people in needCommunicated with other volunteers to keep a steady pace in designated work areaGuided new volunteers to understand tasks at hand

Bachelor'S Degree, Communication Studies

High School