- Provide analytics and process improvement support as a member of the Service PBT (Profit Before Tax) team; achieved 10% increase in PBT for service operations in 2018- Manage Briggs’ B2B Net Promoter Score marketing program via IBM Qualtrics platform; leading our inter-dealer network to best in class response rates and total responses by an average of 5.5%- Created and am implementing an inventory optimization program that sees increased First Pass Fix rates for field technicians; up to 20% improvement for branches where implemented- Develop automated reports and dashboards through SSRS and Power BI via SQL, DAX, and other languages/ETL tools as required- Provide insights to executive and mid-level management for different perspectives on where potential revenue consistency/growth and expense reduction opportunities are- Leading Power BI developer- Lead data integration and data warehousing efforts geared toward operational excellence from several internal and external sources - Support acquisition (MacKinnon Equipment) reporting needs through Access and ODBC - Recognize ERP (Microsoft AX) improvement areas and recommend fixes for inefficiencies for faster processing and better data collection

Created and implemented a process for maintaining optimal inventory levels on service vans utilizing both Excel formulation and technician consultation.