Brajesh Jha Email and Phone Number

Technology Leader responsible for all Technology Products and Projects at VFS Global.

Head IT, Visa, Core Business Application. Responsible for managing a high performance Team of internal and Vendor IT team members to manage IT BAU operations and Projects for core business applications supporting our global operations in 100+ countries. Vendor management and managing SLA's for a 99+% availability across 3000+ application touch points, and Hundreds of Millions of customer transactions on the Online platforms. Support organizations Growth both Organic and Inorganic. Keep the lights running by a robust Business Continuity Plans, Drills, reviewing new threats, and addressing Information Security across all Application platforms.Part of the leadership team for the new Business division of I&CS, working with the Leadership team in developing the strategy for the organization and developing IT strategy aligned with the divisions Business Plan. Engaging with the Client governments in India to conceptualize and shape Government to Citizen services. Evaluation of M&A opportunities, executing the acquisition of IT product company to further the growth strategy of the division. Responsible for the Digital e-visa services product, and other IT products maintenance.

Account General manager with responsibility for CXO relationships, Delivery and P&L owner for multiple large accounts.. Responsible for Customer Satisfaction, Account growth, Revenue and P&L for the accounts. Responsible for investment decisions, cost optimization, and ensuring profitable account growth.

Account Executive & General Manager. Track record of handling large Client accounts, and large Programs. Responsible for managing large Strategic Enterprise Services clients. P&L owner, client engagement, Business consulting and program management. Demonstrated skills in strategy & planning, business growth/expansion.Manage CxO relationship in the account. Drive innovation agenda and GTM strategy with client. End to end direct accountability and responsibility for the P&L, delivery and growth for the account in all territory globally. Direct responsibility for Account P&L, growth and delivery, matrixed responsibilities around GBU’s (Infrastructure and Applications), Practices-Portfolios, Sales, solution and support functions. Complex Account spanning more than 100 countries, 24X7 requirements, large number of projects under execution at any point in time. Portfolios delivered including Cloud-Private, Managed Private and Public Cloud, Security, Analytics & Data Management, Business Process services, Enterprise applications, Industry solutions, Mobility, Outsourcing both applications and Infrastructure, Project services. Led the Account delivering strong financial and operational results to budget while achieving client satisfaction with business growth.Member of the sub-region leadership team for Enterprise services in India. SIgned up the region's first Cloud services deal, and was responsible for the account while delivery of transformation to cloud for this customer, moving over 80% of the workload to Cloud. Worked with Cloud CISO to obtain certification for an important client government of my customer to certify the movement of workloads for this client. Ensured that client environment remains on the cutting edge and Secure.

Successfully Incubated CRM business in the country. Responsible for Delivery and Business for CRM solutions in HP India. Successfully delivered CRM/DMS projects for India's leading Automotive and manufacturing customers. Extensive experience working with clients like Ashok Leyland, Tata Hitachi (previously TELCON), Maruti-Suzuki, Bajaj Auto and TVS Motors. Working on platforms like MS Dynamics CRM, SAP CRM, Oracle CRM and other partner products.Consulted many clients on Customer Management and Dealer management solutions across many different technology platforms. Deep domain expertise in DMS solutions for the Asiapacific region including China.

Managing Business development and delivery of SAP R/3 projects for HP's India customers. Focussed on manufacturng customers.Developed Strategy for SAP implementation Services in IndiaAcquired HP's first implementation customerExecuted a 5 City Marketing Campaign to Launch the new SAP Services in India. Sustained marketing by participating in Industry events through Sponsorship, speaking engagements, solution demonstration in events.Developed Case Studies, Fliers, Proposal Boilerplates (templates), Catalog of standard servicesSupported Sales with Case studies, engagement with Hardware division to help in lead generation.

Program delivery for manufacturing Industry Vertical in Compaq Computers. Specialization in EAI, Integration and SAP technical areas.Multiple project delivery across the vertical industrySupport sales in consultative sellingSolution development, Pricing, negotiations.

Project Manager for Large Steel Automation systems, executing large MES and IoT systems, for Hot Strip Mill, Slab Caster, Coke Ovens etc., involving IT procurement, Communications and Interface Systems Design, Software development and deployment.Also delivered Campus wide Process network(High speed low latency LAN for Process Automation), LAN/WAN projects in the Steel Plant.Headed the Communications re-engineering committee to re-engineer the internal communications in the company. recommended movement to email and paperless document workflow systems.Responsible for Delivery and Cost management of projects with Annual budget of 2Mil + USD.

Managing operations at Oil Installations at Jamshedpur and Rajbandh. Responsible for Supply planning and Sales distribution planning at Jamshedpur. Being from IT background I got called into help other operations at Jamshedpur with their IT systems. This gave me invaluable insight into Business processes at all kinds of operations in the Marketing Division, including Oil, LPG, Lubes marketing. Also helped with the rollout of TDM (home-grown Billing and accounting system) system to locations in and around Jamshedpur and at Durgapur.

Worked as visiting faculty for Computer Science and Engineering department. My achievement was to generate an interest in students towards practical application of theories taught in class.