Janeth Hackenberger Email & Phone Number

York, Pennsylvania, United States

Provided technical support, product spec, manufacturing spec, certificates, documents, reports, pricing, lead time, quoted projects. • Collaborated with Engineering Team, Production, Shipping, Warehouse, Account Managers in order to make sure that the customer’s requirements are met to exceed expectation which resulted in many transactions to follow. • Managed inventory for company’s multi-million-dollar accounts, monitoring cost and analyzing variances to ensure great relationship and still remain profitable. • Worked with engineering team to produce product specification as well as manufacturing specification, Managed Inventory and issued purchase and sales orders. • Provided pricing and lead time to account managers. • Provided technical support to account managers as well as customers and managed company’s largest hi temp accounts. • Processed and monitored Stock Orders. • Project Quotes/Orders RMA/Credit/Debits • Provided weekly and monthly activity reports Expedite • Provided Documents and coordinated and performed activities associated with shipping, receiving, distribution, or transportation. • Maintained and expanded strong working relationship with key decision makers including engineering team, production managers and supervisor, shipping coordinators, purchasing agent as well as account managers.

York, Pennsylvania Area

Handled wire and cable manufacturing facility, oversaw transactions directly related to making products and managed/scheduled work stations. • Created, distributed and processed production reports. • Scheduled the machine operation and prepared work schedules for the machine operators. • Acted as liaisons between sales, engineering, maintenance and production departments. • Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency. • Reviewed records and reports pertaining to production, monitor work activities, and evaluate performance. Coordinated activities with other work stations. • Consulted with managers to resolve problems in areas such as equipment performance, output quality, or work schedules, and coordinated and performed activities associated with shipping, receiving, distribution, or transportation. • Monitored inventory levels and requisition or purchase supplies as needed and monitored open orders, work orders and work in progress inventory. • Generated month to date (MTD) sales, shipments, raw material and open order reports daily for the plant manager. • Assisted the shipping and sales department by taking calls, providing quotes and lead time, expedite orders, process RMA's and provided the necessary documents and spec sheet as requested. • Labeled and stocked finished products utilizing the AS400 system.

Managed comprehensive store operations and website. • Established sales goals and devised sales forecast. • Worked directly with vendors to confirm and verify shipments of the orders as well as negotiating cost of merchandise. Tracked sales and controlled inventories. • Created forms, documents, receipts, invoices utilizing QB Pro and Microsoft office base software. Researched current market trends to determine product information and competitor's activity. • Participated and contributed in many school fundraising events for business exposure. • Performed bi-weekly meeting to provide employees with the knowledge of the latest fashion trends. • Handled all financial transactions and decisions including, bookkeeping, staff schedules and payroll preparations. Ensured excellence in customer service and resolved problems at all levels. • Conducted persuasive in-store presentation for potential and existing clients. • Performed various duties which are not limited to selling, sewing, ironing, formal wear fitting, and more. • Managed and directed all aspects of advertisement including window and store displays, websites, shows, mailings, incentives, coupons, business to business meetings and participating in many charitable organization's activities.

York, Pennsylvania Area

Handled sales, account management and product presentation for wire and cable manufacturing company. • Provided superior customer service by following up on sales and effectively responding to quote request, inquiries, suggestions and concerns. • Tracked sales, inventory, shipments, expedited orders, provided documentations, confirmed and filed receipts of orders, and organized and maintained all customer's file. • Contacted regular and prospective customers to demonstrate products, explained product features, and solicited orders. • Recommended products to customers, based on customers' need and interest. Provided customers with product samples and catalogs. • Prepared sales contracts and documentations. • Created detailed transaction reports and forms. • Prepared estimates, and bids that meet specific customer needs. Negotiated all aspects of sales agreement. • Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports. • Maintained and expanded strong business relationship with key decision makers including business owners, plant engineers, purchasing agent, shipping, production and maintenance managers.

York, Pennsylvania Area