Joel Haferbecker

Joel Haferbecker Email and Phone Number

VP Client Services - Leading enterprise clients through their transformational projects and beyond @ Flywire
Joel Haferbecker's Location
San Jose, California, United States, United States
Joel Haferbecker's Contact Details
About Joel Haferbecker

Joel Haferbecker is a VP Client Services - Leading enterprise clients through their transformational projects and beyond at Flywire. He possess expertise in professional services, enterprise software, saas, integration, cloud computing and 24 more skills. Colleagues describe him as "Reporting to Joel was an incredible experience. Joel built a very energetic and customer-centric Professional Services and Customer Support group. He's always a strong advocate for both customers and his employees. He is an employee's dream manager - encouraging you to perform to your highest potential whilst giving you the freedom to find solutions. He was well respected throughout the organization.", "Joel is a must hire for any organization that wants to close business, retain customers and improve their P&L. He is a laser focused business partner that sees around the corner. Very few people have his skill set- moving the needle internally with engineers and then communicating that to executives on the outside. He is extremely respected by all groups within the company because you can count on him to get the job done. Above all of that he is a great person and fun to work with. I will consider myself lucky if I get to work with him in the future.", and "Joel is a true leader of Client Services team as he showed his passion and love on what he does best for customers, to the Client services team and for the company itself. Joel always shares his knowledge to the team and his door is always open for everyone that seeks advise or just to get a bit of his brain. He's always listening to any feedback or any concerns regarding projects or customer's concerns. He values customers and his team, and most of the time he loves catching all the bullets to protect the team. It's always been a pleasure working with Joel. I am recommending Joel to the fullest as I know and I have seen it that he will be a great asset to any company he will landed on."

Joel Haferbecker's Current Company Details
Flywire

Flywire

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VP Client Services - Leading enterprise clients through their transformational projects and beyond
Joel Haferbecker Work Experience Details
  • Flywire
    Vp Client Services, Healthcare
    Flywire Feb 2020 - Present
    Boston, Ma, Us
  • Simplee
    Vp Client Services
    Simplee Aug 2015 - Feb 2020
    Palo Alto, Ca, Us
    Simplee® is transforming the way patients pay bills and engage with healthcare providers.
  • Vizexplorer
    Vice President Client Services
    Vizexplorer Apr 2014 - May 2015
    Las Vegas, Nevada, Us
  • Attensity
    Vice President Client Services
    Attensity Jul 2011 - Apr 2014
    Redwood City, California, Us
    Vice President with profit and loss (P&L) responsibility for Professional Services Organization. Responsible for all service delivery and post sales support functions, including customer support, consulting services, account management and education services. Consistently exceeded operational targets.Specialties: Business Process Re-engineering, Business and Operations Strategy, Employee and Team Development, Global Outsourcing, Professional Services, Technical Support, Customer Care.
  • Attensity
    Director Of Customer Support
    Attensity May 2009 - Jul 2011
    Redwood City, California, Us
    Built customer support organization from the ground up. Responsible for all customer support functions including; customer service, technical support and escalation support.Developed business processes and leveraged the right technologies for delivery of support (phone, email, web, chat and social media).
  • Sap
    Customer Support Manager
    Sap Jul 2007 - May 2009
    Walldorf, Bw, De
    Primary support integration contact for Inxight Software, post-SAP acquisition. Led initiatives to ensure Inxight customers were successfully transitioned into the SAP system. Partnered with Global SAP integration and support teams to cross-train on Inxight technologies.
  • Inxight Software Inc.
    Customer Support Manager
    Inxight Software Inc. Apr 2004 - Jul 2007
    Us
    Built customer support organization from the ground up. Responsible for all customer support functions including; customer service, technical support and escalation support.
  • Resonate, Inc.
    Technical Support Manager
    Resonate, Inc. Dec 1999 - Apr 2004
    Built out the Technical Support infrastructure including processes and procedures. Facilitated escalations for critical customer issues. Worked directly with customers on technical issues as it related to our software integration into their network.

Joel Haferbecker Skills

Professional Services Enterprise Software Saas Integration Cloud Computing Technical Support Business Intelligence Salesforce.com Leadership Customer Satisfaction Management Cross Functional Team Leadership Account Management Customer Support Crm Outsourcing Networking Business Process Analytics Troubleshooting Customer Experience Social Media Lead Generation Voice Of The Customer Professional Services Management Virtualization Big Data Security Sales Engineering

Frequently Asked Questions about Joel Haferbecker

What company does Joel Haferbecker work for?

Joel Haferbecker works for Flywire

What is Joel Haferbecker's role at the current company?

Joel Haferbecker's current role is VP Client Services - Leading enterprise clients through their transformational projects and beyond.

What is Joel Haferbecker's email address?

Joel Haferbecker's email address is ha****@****ail.com

What is Joel Haferbecker's direct phone number?

Joel Haferbecker's direct phone number is +140862*****

What skills is Joel Haferbecker known for?

Joel Haferbecker has skills like Professional Services, Enterprise Software, Saas, Integration, Cloud Computing, Technical Support, Business Intelligence, Salesforce.com, Leadership, Customer Satisfaction, Management, Cross Functional Team Leadership.

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