Entrepreneur with a passion for decision-making, engaging customers, analytics, and diving into the unknown. Extensive experience leading product and operational initiatives during various growth stages at startups and Fortune 500 companies. All-around champion of the customer experience when it comes to product performance and customer-facing processes. I’m as comfortable operating at 50,000 feet and speaking with a board of directors as I am crawling in the mud to resolve any issue. SUMMARY OF QUALIFICATIONS- Global product and P&L owner for 10 years- Extensive metric and data analytics background tracking customer, financial, and operational experiences, behaviors, and process capabilities- Successfully implemented large-scale software solution to satisfy U.S. government’s RFP and enable participation in $20B+ of government contracts- Owned domestic and international customer relationships - All-around champion of the customer experience for both product usability and customer-facing processes- Owned initiative that reduced global network inventory systems and processes from 8 to 1, recovered $10M+ in assets and reduced expenses by $2M annually- Led large (70+), distributed organizations for product and network solutions- Well-versed in the cultural, financial, and operational challenges growing companies face, knowledge gained via 3 startups and 9 acquisitionsAreas of Expertise:- Mobile Apps and Experiences- SaaS- P&L Management- Strategic/Tactical Planning & Execution- Agile Methodologies- Program Management- Customer Relationship Management- Vendor Management
Listed skills include Product Management, Mobile Devices, Integration, Leadership, and 19 others.