Josh Hamilton Email & Phone Number

Remote - Nyc

Drive client success within a book of business while collaborating with internal teams to increase software sophistication and adoption.Collaborated with sales to identify client growth opportunities.Facilitated strategic alignment sessions with clients to create innovative, tailored email marketing strategies leveraging Movable Ink’s capabilities.Implemented and promoted email testing strategies.Achieved Most Compassionate Leadership Award in Q3 2023.Resolved issues in clients’ email campaigns by applying advanced HTML expertise.

Troy, New York, United States

Created effective marketing campaigns via email & social media to capture market qualifying leads.Raised brand awareness through digital ads and optimizing SEO results on Google, Facebook, and LinkedIn Coordinated trade shows and networking events' marketing collateral to promote Passport For Good's key messages.Collaborated with all areas of the business to create compelling marketing messages.

Troy, New York, United States

Engage K-12 schools’ humanitarian efforts by generating excitement while training teachers and students in Passport for Good’s software and vision.Oversee customer success by analyzing data to demonstrate improvement from implementation stage to complete engagement.Provide users with tools to measure volunteerism, community service and service learning involvement by facilitating virtual and on site training.Continuously evolve software to improve user experience on mobile and web platforms.

Menands, Ny

Provided Remote Tier 2 Customer Support to Enterprise and Education customers who use various operating systems and software.Anticipated training content to prepare team for customer interactions.Enhanced knowledge base articles with Apple terminology and information.Provided insight and expertise with potential customers by presenting Service Desk capabilities and functions.

Albany, Ny

Strategically lead & mentor employees through facilitation of training.Analyzed key metrics, including customer and employee feedback.Leveraged CRM systems to build relationships with local business customers and foster revenue growth.Engaged retail store with dynamic communication material uniting retail teams on Apple’s key initiatives.

Albany, Ny

Maintained high technical knowledge to assist customers, train employees and managers for the betterment of Apple’s brand.Efficiently diagnosed and repaired Mac and iOS devices.Conveyed complex technologies to customers by using relatable language.Improved customer satisfaction by innovating the customer experience.

Albany, Ny

Delivered exceptional customer experience by showing strong interpersonal skills.Pioneered iPhone Ways To Buy for Product Zone & Genius Bar Teams.Transitioned between Sales & Technical Support to accommodate business needs.

Schenectady, Ny

Led sales team in top performance across Upstate NY Market Q1 and Q2 2014.Trained and on-boarded employees to uphold company standards.Knowledgeable in massage modalities to complement customers’ needs.Marketed Massage Envy brand in Upstate NY to strengthen business presence.

Schenectady, Ny

Achieved Top 25% in Upstate NY Market Customer Satisfaction.Led Capital District AT&T Stores as Enterprise Sales SME.Facilitated Enterprise Sales presentations across Albany Capital District.Developed & mentored UNY Sales Team to increase key metrics.

Schenectady, New York, United States

Decontaminate, prepare, sterilize and distribute surgical instruments and medical equipment to staff.Sterilized medical equipment for Bellevue Woman's Center while maintaining infection control on a daily basis.Assisted Operating Room with physician communication to efficiently process medical procedures.Distributed Bellevue Woman's Center with sterilized medical equipment and packages.Maintained infection control manual and procedures handbook for Operating Room.Optimized training manual and processes to remain up to date with sterilization proceedures.