James Hamilton Email and Phone Number
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Throughout my career, I have attained comprehensive IT Leadership experience that will surely add value to the success of your organization. I am a visionary, strategic, and conceptual thinker able to generate new ideas and initiate change.I have made significant contributions throughout my career:• Employers recognize me for being highly skilled in delivering high-quality software solutions, designing multi-functional ITSM applications, and implementing QA systems.• My expertise lies in BMC Remedy systems development, software project management, and IT strategies execution.• Throughout my career, I have developed and trained teams of cross-functional staff to ensure effective IT service delivery.• I am well-versed in implementing multi-year technology roadmaps to accomplish IT projects’ requirements.• I am proficient in monitoring key performance indicators, tracking potential threats/risks, and maintaining large-scale databases.My Professional Qualifications: Python for Everybody by the University of Michigan on Coursera, 2021, with honors• Skills: Programming concepts, including data structures, networked application program interfaces, and databases.• Capstone Project: Recovered 26M records from a CDC data source on COVID cases. Data stored in a database, groomed and displayed graphically using a google chart API.JavaScript Basics by UC Davis on Coursera, 2021• Skills: Core programming structures of JavaScript.• Projects: Designed scripts to manipulate HTML/webpages. Tracked and captured events that executed code to change colors, layout, add and remove text, input validation, and calculations.AWS Certified Cloud Practitioner, Amazon Web Services, Inc., 2020• Skills: AWS Cloud concepts, core AWS services, security, architecture, migrations, pricing, and support.• Projects: Basic reservations app using Amazon Lex, weather website using APIS to call Lambda functions to return temperatures.If you are interested in learning more about my skill set and experience, please contact me on LinkedIn or email me at jham36@gmail.com
Bank Of America
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Vice President, Delivery Lead - TechnologyBank Of America Aug 2024 - PresentCharlotte, Nc, Us
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It Program Manager - Bank Of AmericaApex Systems Nov 2022 - Aug 2024Glen Allen, Va, Us -
Technology ManagerCcit Consulting Jan 2022 - Oct 2022Working primarily with law office clients in determining their technology requirements. Performing software evaluations, installation, and configuration. Ensure proper secure system backups occur on schedule. Perform computer maintenance as needed. Maintain separate Disaster/recovery site. -
Executive Director - ItThe Npd Group Jan 2018 - Jan 2020Port Washington, Ny, UsI led Remedy development staff and delivered technical support to track internal systems performance within Jira, Expensify, and Coupa. I maintained BMC Remedy ITIL-based ITSM Application suite, including change management and release management processes. I reviewed and assessed requirements documents with emphasis on delivering level of effort, achieving milestones, and ensuring timing. I monitored all aspects of BMC Remedy system development and needs of enterprise and operations staff. I revamped software release processes and workflows while collaborating with ETL and DBA teams. I ensured custom BMC Remedy applications development to streamline complicated processes and centralized data. I leveraged Microsoft Teams to establish effective group communication.Below were some of my key achievements • Improved operational workflow by replacing word templates, manual emails, and managing 50K+ ever-changing entries in Excel spreadsheet.• Minimized manual testing efforts by 60% through HP mobile center and lab environment installation for QA department, while enabling writing and execution of test scripts for mobile web apps.• Ensured complete integration of BMC Remedy with Salesforce, NetSuite, HP ALM, Jira, MS Azure, and SQL.• Assessed and rationalized pre-and post-deployment processes which resulted in reducing Salesforce code deployment and testing time by 50%.• Designed and delivered BMC Remedy applications for global operations to navigate and report data alerts.• Led, directed, and trained helpdesk staff on BMC Remedy Incident resolution to manage administrative requests.• Maintained consistent data across systems by leveraging REST API and direct DB connections.• Ensured annual savings of $50K by developing strong vendor relationships with HP, BMC, and 3rd-party partners, while reviewing and negotiating support renewal contracts. -
Director Qa SystemsThe Npd Group Jan 2012 - Dec 2017Port Washington, Ny, UsI led and executed multiple job functions, such as extracting data from Salesforce, NetSuite, and Excel files, and designing joins and SQL to generate data and reports for the finance team in Sisense. I provided on-time QA testing progress/delays and product release process/dashboard status to the PMO. I developed key performance indicators (KPI) reports and dashboards to present year-over-year comparisons utilizing BMC Remedy Smart Reporting based on Yellowfin, while leading four QA teams. I installed and configured QA testing systems, such as HP ALM, and UFT. Performance and load testing of client facing web applications using HP LoadRunner.My major contributions under this job role• Executed automated processes for testing and data validation with keen focus on leveraging integrations with HP ALM and UFT.• Saved 1K+ staff-hours first year by configuring custom console in Remedy for operations staff.• Architected BMC Remedy native mobile app (later mobile web app) for 1.4K+ employees.• Ensured smooth execution of QA manual and automated testing of internally developed applications by establishing VMware environment with 30 workstations.• Reduced time and effort for non-support staff by ensuring requests' submission for clients.• Navigated 150+ product releases per year for in-house internal and customer-facing applications. • Oversaw DBAs and system developers through release process and performed automated sanity tests.
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It ManagerThe Npd Group Jan 2009 - Jan 2012Port Washington, Ny, UsI established and designed custom PC forms in BMC Remedy to track and allocate systems for overnight team. I tracked and presented internal and external threats from malicious software and computer activity by installing, configuring, and deploying IDS system. I developed and deployed BMC Remedy system.My Key Accomplishments• Minimized percentage of faulty network apparatus purchased from 3rd-party retailers from 40% to 10% by monitoring return rates, as well as selected more reliable vendors.• Expanded usage of BMC Asset Management by tracking computer, server, and network hardware and peripherals.• Tracked PC setups for new hires and upgrades by designing and delivering custom application in BMC Remedy.
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Enterprise Software ManagerThe Npd Group Jan 2003 - Jan 2009Port Washington, Ny, UsI installed, configured and deployed global software distribution and inventory system. I led a team of backend computer support engineers in providing hardware and software support for local and global offices with 24x7 coverage. Established SLA’s and KPI’s for the department.My Key Accomplishments• Reduced Incident reporting time 99% by creating excel macros to pull data, format, and email reports daily.• Maintained BMC Remedy System to over 99% uptime.• Created software distribution packages and custom pc configuration packages to be deployed globally.Additional Experience: Computer Help Desk Technician / Mainframe Operator at THE NPD GROUP, INC., Port Washington, NY
James Hamilton Skills
James Hamilton Education Details
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Hofstra UniversityMarketing -
Florida Institute Of TechnologyCivil Engineering
Frequently Asked Questions about James Hamilton
What company does James Hamilton work for?
James Hamilton works for Bank Of America
What is James Hamilton's role at the current company?
James Hamilton's current role is Vice President Delivery Lead - Technology | Accomplished IT leader | QA Systems Implementation | Software Solution Delivery | IT Road Maps | Project Management | Risk Identification & Mitigation | Team Leadership.
What is James Hamilton's email address?
James Hamilton's email address is ja****@****npd.com
What is James Hamilton's direct phone number?
James Hamilton's direct phone number is +151662*****
What schools did James Hamilton attend?
James Hamilton attended Hofstra University, Florida Institute Of Technology.
What skills is James Hamilton known for?
James Hamilton has skills like Analytics, Bmc Remedy, Requirements Analysis, Enterprise Software, Vendor Management, Project Management, Itil, Software Project Management, Oracle, Sharepoint, Quality Center, Integration.
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