Jay Han Email & Phone Number

Markham, On, Ca

North York, Ontario, Canada

- Assess, Design, and Deliver various Team-Building Interventions- Provide leadership coaching on performance management, rounding with staff, and goal setting- Design and Facilitate Portfolio and Team Strategy Planning Sessions- Led the implementation of Peer-based Excellence Recognition Awards- Offer leader consultation on various change management initiatives- Lead various team-learning and training initiatives and interventions- Lead Staff Engagement Survey Project- Facilitate Anti-Black Racism Workshops- Facilitate Group Dialogues with an emphasis on conflict de-escalation- Conduct Focus Groups for Engagement Survey Action Planning Sessions- Counsel and Coach Employees on Career and Leadership Development- Design and Facilitate Strategic Meetings- Onboard, coach, and advise leaders on developing annual strategic goals using SMART goal framework

Toronto, Ontario, Canada

- Developed and delivered Community Asset Mapping training sessions for the North York Community Leaders, showcasing Asset-mapping framework and Asset-based understanding of the community in partnership with the Neighbourhood Group- Developed and delivered Zoom and Online Facilitation Tools Training to the community leaders- Deliver workshop series on topics of Community Development, Coaching Conversation, Emotional Intelligence to Youths and Adults in partnership with For You Telecare Family Service- Deliver workshop on Communication and Work style differences (MBTI personality assessment based) to volunteers at the Telecare Distress Centers in Canada- Developed and led a Community Outreach workshop as part of the Capacity Building Partnership Pilot Project at Social Planning Toronto to community leaders.

1. Designed and Facilitated Train the Trainer workshops to North York Community House Staff and Volunteers2. Designed and led Train the Trainer training for the Democracy Talk TO initiative in collaboration with the City of Toronto and Ryerson University3. Conducted Needs Analysis and Intake Interviews for developing various training programs4. Designed and Facilitated Conflict Resolution Training to North York Community House Staff – Afterschool program staff and community residents5. Designed and led Conflict De-escalation Training and protocols to the administrative staff6. Developed a pilot online course on Group Facilitation and Presentation via Articulate Rise7. Designed, marketed, and led Communication, Diversity & Inclusion, and Conflict Management training to community participants and volunteers8. Designed and led Conflict De-escalation and Customer Service training to North York Front-line staff9. Conducted research and generating a report on the suitability of various online learning content authoring tools such as Lectora, Articulate 360, Captivate, and Elucidat for senior leaders10. Led the following workshops: Authentic Educator and Coaching Conversation to After School Program facilitators11. Led and facilitated interviews with the staff for the project: Innovation NYCH12. Provide ongoing curriculum development consulting to program managers and leaders13. Development and Delivery of Digital Literacy Peer Leader Training 14. Developed and Led ZOOM and Google Classroom training via Zoom platform15. Developed and delivered Coaching Conversation toolkit training to after school program educators16. Developed and led Diversity and Inclusion Workshop to NYCH Volunteers17. Co-developed and facilitated training series: Navigating Emotional Triggers and Mental Health Toolkit to NYCH staff via Zoom and Articulate Rise18. Developed and Delivered Leadership and Communication Training series to community leaders

Markham

Help clients uncover the hidden power to overcome their current obstacles in pursuit of their dream career. Identify clients strengths and assets in their career pursuitsUtilize career assessment tools to help clients make appropriate career decisions

Oshawa, Ontario, Canada

1. Successfully assisted 5 clients with their job search and personal employment marketing, efficiently reviewing resumes and cover letters, and preparing clients for interviews; the average client satisfaction score was 92%2. Liaised with employers in coordinating 5 job fair projects in the past 6 months, successfully addressing their hiring needs and receiving 100% in employer satisfaction.3. Worked with over 5 clients daily at the Resources and Information desk, resulting in average customer satisfaction score of 80% for 3 months - offering information on government employment assistance programs such as Second Career, TIPA, ODSP, Youth Job Link.5. Coordinated Workplace Intelligence Necessities workshop, successfully registering 15 candidates in one month, exceeding the target goal of 10 registrations.6. Designed and facilitated 6 resume and cover letter writing workshops to adult students in Durham District School Board, receiving 83% positive feedback from participants. 7. Successfully delivered ODSP Employment Support Services following the ODSP program guidelines and demonstrating high level of employment coaching, empathy, and client-centred practices

2075 Bayview Avenue

1. Successfully mentored and trained 5 students, providing them with regular feedback on performance and completing performance appraisals. All 5 mentees have received high overall performance scores. 2. Increased the satisfaction score of internal clients by 30% within 12 months by coordinating 50 successful hires per month.3. Shortened a project launch schedule by one month by designing, coordinating, and facilitating 8 training sessions on a new recruitment process to senior leaders, receiving a score of 82% for presentation and training skills. 4. Successfully managed the New Grad Guarantee Initiative recruitment project, resulting in 75 new hires that effectively addressed clients’ hiring needs. Responsibilities included: shortlisting applicants, communicating offers, drafting employment contracts, budgeting, and reporting to the ministry.5. Successfully coordinated Accreditation Initiative, ensuring all the project requirements are met for Sunnybrook's participation in Canada's top 100 Employer competition before the deadline. 6. Coordinated 3 internal Human Resources Mentoring sessions, successfully matching mentees and mentors based on their learning styles and preferences, obtaining 85% on the participant satisfaction surveys.

2075 Bayview Avenue

1. Successfully coordinated and co-facilitated 7 Behavioural Based Interview (BBI) workshops, leading group activities and addressing any important questions or concerns; the average participant feedback score was 87%.2. Successfully coordinated and facilitated 5 Interview Preparation presentations, effectively leading a group of 20 participants, receiving feedback score of 91%.3. Successfully completed an organization wide employee engagement survey project, with results and action plan shared with the senior the leaders; employee satisfaction score went up by 30% after the resurvey.4. Administered 5 Employee Probationary Reviews via Halogen platform within a year, successfully creating completion reports - capturing the probationary review completion rate - for more than 200 leaders.5. Successfully completed 6 Job Vacancy and Wage surveys as per request from Statistics Canada within a year, reporting required information for each job vacancy in timely manner, demonstrating high attention to detail.

2075 Bayview Avenue

1. Successfully coordinated and organized 5 job blitz hiring sessions for the following positions: Environmental Service Partner, Porter, Parking Attendant, resulting in successful 80 new hires, effectively addressing the clients' hiring needs. 2. Created and drafted 20 interview screening test questions for Environmental Service and Patient Transport positions, receiving positive client feedback. 3. Revamped the HR - Recruitment process manual to accurately reflect the current recruitment practices, receiving positive feedback from both HR leadership staff for its clarity and organization.4. Successfully checked references of 60 job candidates per month, leading to successful 40 new hires monthly, exceeding the target expectation of 35 hires a month.

2075 Bayview Avenue

1. Successfully checked references, phone screened, and arranged interviews of 50 job candidates per month, exceeding the target goal of 35 a month, receiving positive feedback from internal clients.2. Assisted 5-10 clients on a daily basis, successfully responding to their needs and questions and returning their calls in timely manner at the reception desk. 3. Coordinated 2 Employee Appreciation events by preparing performance recognition letters and awards for all 100 recipients in timely manner, receiving positive feedback from my HR supervisor.

1061A St.Clair Ave West

1. Successfully coordinated 40 new hires. Responsibilities were: posting job advertisements, screening resumes, conducting phone screening interviews, arranging in-person interviews, and communicating employment offers. Received positive feedback from the managers. 2. Successfully coordinated 2 Vengeo Internship sessions, hiring over 20 successful interns, successfully addressing the company's need for developing a talent pool.3. Liaised with Humber College and George Brown College Business program coordinators to organize job fairs, recruitment events, and career fairs, leading to more than 20 student hires, exceeding the expectation of 10 hires. 4. Coordinated and led 10 onboarding sessions for new hires, covering such topics as the organizational policy, schedules, employment contracts, and organizational culture.

2 Kingsdale Avenue

1. Successfully coordinated hiring of 30 teachers per month, effectively addressing clients hiring needs and matching their unique preferences of teaching qualities. Responsibilities were: posting job advertisements, screening resumes, arranging interviews, checking references, and communicating employment offers, liaising with clients pertaining to their hiring needs. 2. Successfully prepared more than 40 orientation packages for new hires per month, effectively addressing their questions and concerns of working in Korea. 3. Successfully assisted 5-7 job candidates on a daily basis on their questions of employment contract, pay arrangements, travel requirements, and living accommodations, effectively addressing their concerns and demonstrating a high level of customer service.

Doctor Of Philosophy - Phd, Adult Education & Community Development - Workplace Learning & Social Change

Master'S Degree, Adult Education & Workplace Learning And Social Change

Certificate, Icf Coaching Certification Training

Certificate Of Completion, Intensive Conflict Mediation

Graduate Certificate, Career Development Practitioner

Completed the following courses: Career Counselling Techniques, Professional Ethics and Interviewing

Certificate Of Completion, Eop2 - Sales Training

Motivational Interviewing, Coaching

Post Graduate Certificate, Human Resources Management

Studied Human Resources Management

Bachelor Of Arts (Ba), Philosophy

Activities and Societies: Oxfam Toronto, Peace by PEACE Graduated with Honors in BA: Specialist in Philosophy

Certificate Of Completion, Community Mediator Training