Jhankar Rayjit Email & Phone Number

Noida, Uttar Pradesh, India

 Spearheaded daily operations, including transaction processing, customer support,compliance, and risk management, while streamlining processes to improveoperational efficiency and reduce costs. Led operations team entailing hiring, training, and performance evaluations;implemented KPIs for achievement of operational goals. Directed the integration of mobile solutions, payment gateways, UPI, TPAP, andensured adherence to RBI compliance. Cultivated a collaborative work environment to drive productivity & innovation,identifying opportunities for process improvements. Managed campaigns, loyalty programs, gift cards, and voucha grams to enhanceengagement and drive customer loyalty. Engaged with clients to gather requirements and mapped business needs totechnology solutions, ensuring effective communication. Designed roadmaps and worked with engineering teams to turn requirements intowireframes, specifications, and user stories. Drove delivery cycle of product features, from development to customer rollout,leading efforts in risk management and mitigation.

Noida, Uttar Pradesh, India

 Crafted comprehensive project plans that detailed the scope, objectives, timelines,resources, and deliverables, while establishing key milestones and a clear roadmapfor success. Developed and led a project team by defining roles and responsibilities, facilitatingteam meetings, promoting open communication. Engaged stakeholders to ensure needs and expectations were understood,maintaining regular contact to gather valuable feedback. Allocated resources and managed budgets, ensuring personnel & materials wereutilized effectively to maximize project outcomes. Identified potential risks and formulated mitigation strategies, monitoring risks andadapting plans across project lifecycle. Monitored project progress against timelines and budgets, addressing any deviationsand implementing corrective measures. Ensured that project deliverables consistently met quality standards and stakeholderexpectations by applying quality assurance processes and conducting regularassessments. Addressed conflicts as emerged, leading problem-solving sessions and makinginformed decisions to keep project moving forward. Maintained thorough documentation of all project activities, including plans, reports,and communications, while preparing and delivering regular status updates tostakeholders and senior management.

Ncr

working as ProductOwner

Project Manager - Leading the IT Department.Key Responsibilities Area: * Manging the project from every asppect* Client Interaction* Project Estimations* Project Documentations * Tracking the resource and task* Task allocation* Resource allocation* Defining the milestones

Senior Team Head - Key Responsibilities Area: * Team Management* Change Request Management* Project Delivery* Scope management* Code Review* Technical Help for Tem

Mba(It), Computer Science, First

Pg Diploma, E-Commerce & Multimedia Solution

B.Sc, Chemistry

Activities and Societies: Chemistry