Josh Hankins Email & Phone Number

Carlsbad, Ca, Us

2004 • Started with WildBlue Communication as a Sr. Windows Administrator managing all things Microsoft including SharePoint, Exchange, File and Print servers, MSSQL databases, Microsoft Windows 2003-2008R2 physical and virtual Servers, some Redhat administration, Active Directory Forest administration• Datacenter server management including physical server management, hardware troubleshooting and replacement, racking and stacking and cable management2009• When ViaSat bought out WildBlue I moved to a more lead role of managing the WildBlue side of the Windows server environment which included all Server 2003 though 2019 Windows jump and tools servers including all applications running on them. Also managed 5 MSSQL clusters and all aspects of Active Directory• Individual and central management of all systems utilizing custom PowerShell automation • 6 years of working with the PCI internal and external auditors to ensure successful PCI endorsement for the environments that I manage• Interim certified Scum Master and Product owner of the team and implemented our team’s Jira board for tracking and managing all incoming requests as we supported a majority of the 1000’s of Windows and Unix servers throughout the company2020• Joined the IAM team• Manage all Identity and Access for all Corporate AD Forests and standalone environments as domain and enterprise administrator• Virtualized systems environment experience includes VMWare, Openstack and AWS• Azure Active Directory management along with synchronization of on-premises AD into AAD• Azure Global Administrator along with all responsibilities included with those privileges• Architect and Manage 2 Factor solutions including RSA SecureID and Duo authentication

• Provide hardware and software support of all applications used by internal employees.• Event correlation and notification of internal and 3rd party maintenances and emergency incidents.• Built report structures for availability reports for Cheaptickets.com• Training of new OpCenter technicians• Creating and maintaining a base of new procedural documentation including incident and maintenance flow• Monitor all application, web, development and network servers and equipment using HP Openview, ActiveWatch, SiteScope, WhatsUpGold and Brio Reporting in a 24x7 environment

Norcross, Georgia, Us

• Support of all ASP/SQL clients on servers hosted both at the company and offsite. Servers consist of both Windows 2000 server and Windows XP.• Assist payroll administrators from all sites using our software with payroll calculations and custom programming designed for specialized customers.• Train both employees and customers on software usage including initial installation, custom setup, troubleshooting and daily usage.• Ticket monitoring and tracking for daily usage and statistics using in house build ticketing software.

• Support of all clients in web hosting company ranging between Dedicated Server Support, Private Server Support (8 clients per server) and Shared Customer Support (unlimited customers per server)• Monitor client and network servers using NetSaint. Troubleshoot alarms and collaborate with Engineering when necessary for resolution• Mail administrator for clients on all platforms (Redhat Linux 7.1 running SendMail and Windows 2000 Server running MailMax and Exchange 2000 Server)• DNS Administrator for all customers and internal sites• Administer servers using Ensim multihosting tools• Handle all escalations from Technical Support, Engineering and Provisioning departments• 24/7 On-call support for Dedicated/Private clients

• First Employee in group. Tasked with creating and maintaining procedures and documentation for the position, identification of initial configuration issues with monitoring and security software, and working with departments in the company to cover all areas of troubleshooting• Monitoring trouble tickets using Remedy and Onyx • Assisting hiring of new employees based on their UNIX and NT system administration capabilities• Creating, modifying and removing of zone files for DNS entries including internal Verado DNS, Managed Service and Co-Location customers• Level 4 Arcus administrator using Veritas Netbackup with a StorageTek L700• Monitor and troubleshoot NT and UNIX servers, circuits, switches, routers, DS1's, DS3’s and other network devices using HP Openview, Real Secure, Private I, and Netcool .• Escalation point within the NOC for advanced troubleshooting and working with onsite technicians to resolve issues• Train new Tier 1 and Tier 2 technicians• End User administration for Windows 2000 Server farm and Exchange Server 5.0 and 5.5

Monroe, La, Us

• Monitor circuits, switches, routers, DS1’s and DS3's, servers and network devices• Test and troubleshoot to pinpoint and resolve communication losses• Collaborate with onsite technicians for resolution• Webmaster of internal IT NOC site

Bethesda, Md, Us

• Support NT, UNIX and Mainframe software and hardware• Perform basic Cisco configurations and troubleshooting for company network• Webmaster for custom SkunkWorks site in California• Create training, procedural and technical documentation• Co-webmaster for the DC&T University national training department for Lockheed/Martin

• Schedule and perform team training, planning and meetings• Compile department statistics• Employee performance monitoring and disciplinary action• Responsible for 17 technicians and 1 lead technician• Escalation point for technicians for troubleshooting and problem resolution• Assist technicians with any advanced troubleshooting questions