Jhanko Jereaux Garcia Email & Phone Number

Dominican Republic

As the Product Engineering Department Manager at Concentra SRL, I lead a multidisciplinary team responsible for technical documentation, feasibility analysis, and project discovery processes, supporting both the commercial area and the PMO. My focus is on developing precise strategies that ensure realistic sizing and efficient execution, including the creation of critical documents such as the Statement of Work (SOW), software design, and architecture. Through my leadership, I have driven strategic alignment and team collaboration, strengthening the seamless transition from negotiation to effective project delivery.

Dominican Republic

• Developed and articulated the product vision and strategy in collaboration with stakeholders and the development team.• Prioritized and managed the product backlog to ensure alignment with business goals.• Coordinated with the development team to plan sprints and deliver key features.• Collaborated with stakeholders to define and prioritize product requirements.• Facilitated effective communication between the development team and stakeholders• Ensured high product quality and customer satisfaction by:o Defining a clear product vision.o Gaining a deep understanding of the customer and market.o Managing the product backlog effectively.o Providing constant collaboration and communication.o Ensuring product quality and continuous delivery of value.o Monitoring and implementing continuous improvement.Key skills:- Product management- Prioritization of requirements- Stakeholder management- Team work and collaboration- Clear and effective communication- Knowledge of Agile and Scrum methodologies

República Dominicana

• Analyze the technological requests in the unit and propose efficient troubleshooting solutions. • Support management in allocating the resources needed to complete the assigned projects. • Evaluate complex software systems and collaborate with cross-functional teams to influence test designs. • Encode and test application programs to ensure they meet the established programming standards. • Working with projects involved in the life cycle kick off, design, testing, end user training, implementation…• Managed project deliverables within approved timelines and budget guidelines and Effectively managed multiple projects at once.• Collaborated cross-functionally to lead project teams and lead review meetings with other project managers.• Prepare reports to management to inform on projects and software maintenance developed in the unit. • Provide technical support for the implemented applications in production environment. • Document projects and cases assigned through Jira, Confluence, Service Desk Manager.

Functions:• Assisted internal and external users with the installation, configuration, and operation of applications and computer equipment.• Communicated with clients to ensure their IT systems were fully functional after troubleshooting. • Maximized software systems capabilities by studying new technical applications and providing the technology personnel with feedback about the implementation and development of each project.• Tasked to monitor and maintain newly implemented applications. • Channeled requests that could not be resolved remotely to the corresponding unit and follow up on their solution.Key Skills and Notable Experiences:Skill: IT User Support and CommunicationExperience: Provided assistance to internal and external users with the installation, configuration, and operation of applications and computer equipment.Elaboration: Effective user support and communication skills are vital for resolving issues quickly and ensuring user satisfaction.Skill: System MonitoringExperience: Monitored and maintained newly implemented applications to ensure optimal performance.Elaboration: Regular system monitoring and maintenance are crucial for maintaining high performance and preventing downtime.Skill: Issue EscalationExperience: Escalated unresolved issues to the appropriate units and followed up to ensure timely resolution.Elaboration: Proper issue escalation and follow-up procedures ensure that complex problems are resolved efficiently, minimizing disruptions.

República Dominicana

Functions:• Aided in programming CSharp language and the SLQ server. • Developed the designated modules as part of the final system. • Performed debug processes for programs created to diagnosed errors. • Documented the corresponding installation and user manuals of the elaborated programs.

Bachelor Of Technology - Btech, Systems Engineering, Bachelor’S Degree In Computer And Systems Engineering

Diploma For Middle Management, Business Administration And Management, General

Collaboration And Team Work, Business And Social Skills, Calificación A

1. Competition: Collaboration and Teamwork. 2. Work teams. 3. Conflict Management. 4. Leading high performance teams.