Josh Carroll Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Leading, advising, and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction with a focus on team leadership, design leadership, and client engagement.

Indianapolis, Indiana, Us

Self-owned UC Product Design firm specializing in contract product work for fortune 500 clients and small businesses. UX consulting, interaction design, qualitative and quantitative research, and design thinking sessions. Some career highlights:• Contextual Scenarios & Key Path Scenarios for complex agricultural machine control systems• Persona and Task Mapping for a high-end cosmetics company to tailor skin treatments for targeted Web consumers• Persona and Task Mapping to allow an iconic game equipment manufacturer to regain lost market share• Responsive Interface Design for conservative Washington daily newspaper relaunch• Persona, Task Mapping, Interactive Wireframing for global pre-press company utilized by dozens of major American brands• Multiple Freelance Clients include Salesforce, ACT, John Deere, Allergan, Brunswick, MedTouch, GlaxoSmitKline, Nike, Box: • Axure wireframe prototyping, persona creation, responsive & adaptive mobile interfaces, contextual scenarios and user flows.

Des Moines, Iowa, Us

Designed actionable UCD strategies for the midwest's premier health insurance provider. Challenges included integrating UX with newly-implemented agile methodologies, retaining value from ageing legacy systems while designing more efficient systems to increase transparency across the platform.

Dublin 2, Ie

Senior Experience Architect consultant for multiple Fortune 50 and US Government enterprise projects. Research, user testing, findings presentations, product roadmaps, personas, archetypes, service blueprints.

Columbus, Oh, Us

Experience Architect working within the Accenture Industry X.0 group, designing and researching user-centered digital and transformational services and products for Fortune 500 clients across the globe.

Westminster, Co, Us

Facilitating UX practices and design across a growing multimillion-dollar global transportation and logistics company. Helping establish sound UX methodologies and standardizing interaction elements across a broad variety of technologies and platforms.

Remote, Us

Managing and leading customer research and journey mapping, designing compelling customer experiences, and championing customer empathy and user-centered design across the enterprise.

San Francisco, California, Us

Creating a UX-centric custom Salesforce interface for a Midwest financial services company. My job is to articulate User Experience strategy utilizing persona and scenario-based assets. I work with design and development leads, client stakeholders and business analysts to deliver an enhanced experience that harnesses the tremendous power of Salesforce.

Irving, Texas, Us

Designed a variety of dealer- and customer-facing interfaces for complex enterprise-level IBM Websphere Portal 8 applications. Directed UX efforts of development teams in India, Buenos Aires and US the while coordinating US business leads and project managers within an Agile/Scrum framework.Extensive use of advanced Axure wireframing for both low-fidelity and high-fidelity interfaces.Synthesis of diverse business and customer requirements across multiple brandsDevelopment and deployment of tested UX workflows and processes including interface and usability testingResearch, analysis and reporting of recommended best practices to be employed across multiple Caterpillar interfaces

Iowa City, Ia, Us

Created a variety of illustrations for Little Village Magazine articles and columns.

Tempe, Az, Us

Engineered advance technical support solutions for high-volume call desk CRM client tracking call volume, first-call resolution, bonuses, etc.

Created information architectures and content inventories for various clients. Implemented CSS implementation for websites, wrote strategic marketing briefs, built sitemaps and set up multiple Google analytics systems. Created a variety of Flash, Video, CSS and HTML assets for a variety of clients including Pearson Educational Measurement, Glaxo Smith-Kline and Identity Online. Worked remotely with tight deadlines and demanding clients. Conducted extensive editing of audio and video including preparation and delivery of video podcasts for social media.

Designed complex information architectures for a wide array of higher education institutions. Conducted extensive discovery interviews with administrators, faculty, staff, students and technical personnel. Delivered a large amount of sophisticated documentation for use as a key component in construction of very large educational Websites for community colleges, state and private universities across the US. Worked with designers and account executives to deliver projects within tight time constraints. Specific focus on community colleges, undergraduate and graduate programs.

Cedar Rapids, Ia, Us

Designed and taught Macromedia Dreamweaver and Flash Applications to diverse group of students and professionals. Implemented new techniques for Web-based communication adopted by many colleagues in the department. Excellent ratings from all students attending these classes.

Portland, Or, Us

Designed and taught Macromedia Dreamweaver and Flash Applications to diverse group of students and professionals. Implemented new techniques for Web-based communication adopted by many colleagues in the department. Excellent ratings from all students attending these classes.

Direction of sales and marketing for growing Internet startup. Designed and wrote business, marketing and sales plans. Created branding strategies and assets. Mapped and guided company expansion into new market sectors. Helped company grow from start-up to successful business

Omni specialized in creating innovative strategies for pan-Asian business with a focus on Japan and Korea. I was in charge of all branding assets, background dossiers, strategic recommendations, web and mobile site production teams and occasionally design work. The company disbanded shortly after 9/11.

Oversaw adoption of information architecture, CSS implementation, usability testing and WC3 design standards for Oracle CRM systems. HTML, web design, flash animation.

Co-founded Uberhaus Design with Dil Havarti. Uberhaus was a cutting edge guerrilla design studio specializing in under-the-radar campaigns for galleries, performance art and independent films. Uberhaus Last Thursday events were widely attended and locally famous and the uberhaus.com website was a popular poetry and art venue.

American Studies

Honors American Literature