Josh Carroll Email and Phone Number
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User-centered Experience Architect with twenty years of experience in human factors engineering, SaaS interaction design, UX strategy, and user research. My goal is to substantially improve product value, usability, and functionality for logistics, educational, insurance, web, mobile and communications products.I excel in interaction design, user research, and group facilitation. I am highly experienced in web, mobile and desktop application design, enterprise software, UI standards definition, and information design. I have led UX research and design efforts on full range of products and solutions for Salesforce, Accenture, Trimble, Caterpillar, ACT, Allergan, and many others. I have also provided user experience consulting to clients in Financial Services, Education, Medical and agricultural industries. INTERACTION DESIGN- Led UX efforts on large scale products - Provided vision and direction to create alignment - Based UX decisions on personas or proto-personas, depending on the budget- Created conceptual wireframes, prototypes and detailed specification documents- Defined user interface design standards - Project managed multi-disciplinary design & research teamsUSER RESEARCH / FIELD STUDIES- Conducted a full range of user research methods throughout the design and development lifecycle (early concept validation, cognitive walkthroughs, benchmark testing, contextual inquiry, persona definition, task analysis workshops) - Established field research vision and introduced methodology to product development organizationsSpecialties and expertise:Personas, contextual scenarios, interaction design, Sketch, Figma, Miro, Axure, Agile UX integration, rapid prototyping, UI standards, heuristic evaluation.UX workshops, executive presentations, scaled usability testing, field studies, facilitation of focus groups, professional writing & illustration, thought leadership.
Salesforce
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- salesforce.com
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Experience Architect ManagerSalesforce Feb 2022 - PresentSan Francisco, California, Us
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Experience ArchitectSalesforce Sep 2021 - PresentSan Francisco, California, UsLeading, advising, and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction with a focus on team leadership, design leadership, and client engagement.
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Senior Ux ConsultantCorteva Agriscience Aug 2021 - Sep 2021Indianapolis, Indiana, Us -
Director And Principal ProducerGrapnel Interactive Llc Jun 2012 - Sep 2021Self-owned UC Product Design firm specializing in contract product work for fortune 500 clients and small businesses. UX consulting, interaction design, qualitative and quantitative research, and design thinking sessions. Some career highlights:• Contextual Scenarios & Key Path Scenarios for complex agricultural machine control systems• Persona and Task Mapping for a high-end cosmetics company to tailor skin treatments for targeted Web consumers• Persona and Task Mapping to allow an iconic game equipment manufacturer to regain lost market share• Responsive Interface Design for conservative Washington daily newspaper relaunch• Persona, Task Mapping, Interactive Wireframing for global pre-press company utilized by dozens of major American brands• Multiple Freelance Clients include Salesforce, ACT, John Deere, Allergan, Brunswick, MedTouch, GlaxoSmitKline, Nike, Box: • Axure wireframe prototyping, persona creation, responsive & adaptive mobile interfaces, contextual scenarios and user flows. -
Senior User Experience DesignerWellmark Blue Cross And Blue Shield Oct 2020 - Mar 2021Des Moines, Iowa, UsDesigned actionable UCD strategies for the midwest's premier health insurance provider. Challenges included integrating UX with newly-implemented agile methodologies, retaining value from ageing legacy systems while designing more efficient systems to increase transparency across the platform. -
Experience ArchitectAccenture May 2019 - Jun 2020Dublin 2, IeSenior Experience Architect consultant for multiple Fortune 50 and US Government enterprise projects. Research, user testing, findings presentations, product roadmaps, personas, archetypes, service blueprints. -
Senior User Experience ArchitectPillar Technology Mar 2019 - Feb 2020Columbus, Oh, UsExperience Architect working within the Accenture Industry X.0 group, designing and researching user-centered digital and transformational services and products for Fortune 500 clients across the globe. -
Senior User Experience DesignerTrimble Inc. Nov 2016 - Feb 2019Westminster, Co, UsFacilitating UX practices and design across a growing multimillion-dollar global transportation and logistics company. Helping establish sound UX methodologies and standardizing interaction elements across a broad variety of technologies and platforms. -
Senior Experience DesignerAct Oct 2015 - Sep 2016Remote, UsManaging and leading customer research and journey mapping, designing compelling customer experiences, and championing customer empathy and user-centered design across the enterprise. -
Senior Ux Synthesizer (Contract)Salesforce Apr 2015 - Oct 2015San Francisco, California, UsCreating a UX-centric custom Salesforce interface for a Midwest financial services company. My job is to articulate User Experience strategy utilizing persona and scenario-based assets. I work with design and development leads, client stakeholders and business analysts to deliver an enhanced experience that harnesses the tremendous power of Salesforce.
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Principal Interaction DesignerCaterpillar Inc. Mar 2014 - Apr 2015Irving, Texas, UsDesigned a variety of dealer- and customer-facing interfaces for complex enterprise-level IBM Websphere Portal 8 applications. Directed UX efforts of development teams in India, Buenos Aires and US the while coordinating US business leads and project managers within an Agile/Scrum framework.Extensive use of advanced Axure wireframing for both low-fidelity and high-fidelity interfaces.Synthesis of diverse business and customer requirements across multiple brandsDevelopment and deployment of tested UX workflows and processes including interface and usability testingResearch, analysis and reporting of recommended best practices to be employed across multiple Caterpillar interfaces -
Freelance IllustratorLittle Village Magazine Feb 2012 - Oct 2014Iowa City, Ia, UsCreated a variety of illustrations for Little Village Magazine articles and columns. -
Senior Application Support EngineerGodaddy Oct 2011 - Jun 2012Tempe, Az, UsEngineered advance technical support solutions for high-volume call desk CRM client tracking call volume, first-call resolution, bonuses, etc. -
Principal Interactive Strategist2005-2011 Grapnel Media Llc Feb 2005 - Oct 2011Created information architectures and content inventories for various clients. Implemented CSS implementation for websites, wrote strategic marketing briefs, built sitemaps and set up multiple Google analytics systems. Created a variety of Flash, Video, CSS and HTML assets for a variety of clients including Pearson Educational Measurement, Glaxo Smith-Kline and Identity Online. Worked remotely with tight deadlines and demanding clients. Conducted extensive editing of audio and video including preparation and delivery of video podcasts for social media.
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Senior Interactive StrategistStamats Communications Inc. Mar 2008 - Nov 2010Designed complex information architectures for a wide array of higher education institutions. Conducted extensive discovery interviews with administrators, faculty, staff, students and technical personnel. Delivered a large amount of sophisticated documentation for use as a key component in construction of very large educational Websites for community colleges, state and private universities across the US. Worked with designers and account executives to deliver projects within tight time constraints. Specific focus on community colleges, undergraduate and graduate programs.
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Adjunct Professor Of Interaction DesignKirkwood Community College May 2005 - Dec 2007Cedar Rapids, Ia, UsDesigned and taught Macromedia Dreamweaver and Flash Applications to diverse group of students and professionals. Implemented new techniques for Web-based communication adopted by many colleagues in the department. Excellent ratings from all students attending these classes. -
Adjunct Professor Of Interaction DesignPortland Community College Jan 2002 - Jan 2005Portland, Or, UsDesigned and taught Macromedia Dreamweaver and Flash Applications to diverse group of students and professionals. Implemented new techniques for Web-based communication adopted by many colleagues in the department. Excellent ratings from all students attending these classes. -
Director Of MarketingFlying I Ranch Jan 2002 - Jan 2003Direction of sales and marketing for growing Internet startup. Designed and wrote business, marketing and sales plans. Created branding strategies and assets. Mapped and guided company expansion into new market sectors. Helped company grow from start-up to successful business
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Chief Information OfficerOmni Financial Services Oct 2000 - Nov 2001Omni specialized in creating innovative strategies for pan-Asian business with a focus on Japan and Korea. I was in charge of all branding assets, background dossiers, strategic recommendations, web and mobile site production teams and occasionally design work. The company disbanded shortly after 9/11.
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Senior Web DesignerCtr Jun 1999 - Sep 2000Oversaw adoption of information architecture, CSS implementation, usability testing and WC3 design standards for Oracle CRM systems. HTML, web design, flash animation.
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Creative DirectorUberhaus Oct 1997 - May 2000Co-founded Uberhaus Design with Dil Havarti. Uberhaus was a cutting edge guerrilla design studio specializing in under-the-radar campaigns for galleries, performance art and independent films. Uberhaus Last Thursday events were widely attended and locally famous and the uberhaus.com website was a popular poetry and art venue.
Josh Carroll Skills
Josh Carroll Education Details
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University Of ArizonaAmerican Studies -
Northern Arizona UniversityHonors American Literature
Frequently Asked Questions about Josh Carroll
What company does Josh Carroll work for?
Josh Carroll works for Salesforce
What is Josh Carroll's role at the current company?
Josh Carroll's current role is 7X certified Experience Architect Manager at Salesforce, Novelist, Musician, and Humanitarian.
What is Josh Carroll's email address?
Josh Carroll's email address is jc****@****ine.com
What is Josh Carroll's direct phone number?
Josh Carroll's direct phone number is +131954*****
What schools did Josh Carroll attend?
Josh Carroll attended University Of Arizona, Northern Arizona University.
What are some of Josh Carroll's interests?
Josh Carroll has interest in Graphic Novels, Drumming, Civil Rights And Social Action, Aikido, Rock Climbing, Education, Environment, Literature, Sound Recording, Poetry.
What skills is Josh Carroll known for?
Josh Carroll has skills like Writing, Website Development, Social Media, Illustrator, User Reseacrh, Final Cut Studio, Flash Animation, Online Marketing, Jquery, Wireframing, Dreamweaver, Graphic Design.
Who are Josh Carroll's colleagues?
Josh Carroll's colleagues are Pavan Pulakhandam, Liang Xie, Kevin Oconnor, Hillary Hulse, Cpa (Inactive), Genevieve Moore, Toni Pastorino, Mba, Uxc, Ashley Mccartney.
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