Jagadeesh Harigovind Email & Phone Number

Luton, England, United Kingdom

Wimbledon, England, United Kingdom

• Demonstrated a strong commitment to on-time delivery, ensuring the team adheres to a well-defined product vision and backlog.• Skilled in fostering productive collaboration and communication with business stakeholders to keep them informed about product progress and updates.• Assisted the Product Manager in maintaining a comprehensive long-term product roadmap.• Actively engaged data users in sprint demos, encouraging continuous feedback throughout the product development process to ensure early confidence in delivery.• Actively monitored and sought opportunities for improving data quality, data governance, quality, monitoring, and optimization processes

London, England, United Kingdom

Revamp the digital sales platform to effectively cater to the unique requirements of D&G and their clients, thereby delivering an exceptional customer experience and significantly increasing organizational revenue.• Strategically formulated and maintained the product roadmap, ensuring it was aligned with both business objectives and customer expectations.• Created a comprehensive process map and obtained approval from stakeholders, ensuring a clear and shared understanding of the project's direction.• Collaborated closely with the user experience team and solution engineers to ensure that the user journey and solution design precisely met the identified requirements.• Facilitated regular meetings with the development team, effectively communicating the product vision, clarifying requirements, and providing continuous guidance throughout the development lifecycle.• Assessed product delivery performance by monitoring production metrics, evaluating customer experience outcomes, and identifying areas for potential refinements.• Defined specific requirements for integrating SaaS products to enhance business processes and efficiency.

London, England, United Kingdom

• Responsible for the delivery of user stories and ensuring the development team have a refined backlog that adheres to our quality standards and the Definition Of Ready (DOR)• Supporting and coaching the client product owner in accordance to SCRUM practices and MMT Digital standards• To attend all Project Health check meetings to ensure that the risk management on the project is effective and supporting the PM in the management of technical risks to the project • Responsible for the consideration of budget, agreed scope and time during the development of the product. With a focus on lean product development• To work with the MMT Digital Project Manager to manage client expectations on their projects in order to ensure that the client is satisfied and that the project is delivered on budget• De-risking project delivery by facilitating product delivery burndown sessions known as “Landing the plane” • To liaise with the Experience Design team to ensure lean creative and UX is provided to the teams when required in order to help with the generation of user stories• Expected to liaise with Architects, senior developers, test engineers regarding quality and performance of the product

London, United Kingdom

RoomIt integration is a product that provides business travellers and travel managers more hotel choices/payment options within corporate travel tools.• Requirements Gathering: Conduct workshops with business stakeholders to define product requirements.• Backlog Management: Create and maintain a prioritized product backlog with valuable business features.• Increment Planning: Prepare and participate in product increment planning meetings.• Sprint Support: Assist the development team during sprints by clarifying requirements, resolving dependencies, accepting user stories, and participating in sprint demos.• Process Improvement: Identify flaws in existing processes, define problem statements, and propose solutions to enhance customer usability.• Documentation: Produce product capability documentation to aid the support team in providing better client support after product implementation.• Supplier API Integration: Serve as the technical point of contact for supplier API integrations.• Data Analysis: Analyze application response time data to generate reports for senior management and stakeholders, assess application response time, and improve user experience/error handling by analyzing data from the data lake to enhance product capabilities and increase organizational revenue.

London, United Kingdom

Regulatory requirements are a package under Customer Management application in Departure Control Systems. This package ensures that the passenger travelling on their respective journey are carrying necessary travel documents and having positive regulatory status vetted by the government authorities before boarding their flights.• Feasibility Study: Assess change requests/product enhancements to ensure compliance with aviation regulations (IATA) and airline requirements.• Specification: Produce precise specifications, considering cross-functional impacts on check-in, customer acceptance, baggage, boarding, and flight pre/post departure activities. Also, define implementation and migration strategies and design solutions.• Estimation: Provide estimates for the effort required to implement each aspect of the requirements.• Development Support: Assist the development team during technical design and development phases, including writing test plans, conducting testing, and documenting results.• UAT Support: Support airlines during User Acceptance Testing (UAT) for change requests.• Incident Resolution: Assist airlines in resolving production incidents/problems.• Product Cut-over: Provide support to airlines during the transition of the product at airports.

London, England, United Kingdom

Tata Consultancy services – British AirwaysRole: Business Analyst/Project ManagerBritish Airways carried out a major IT transformation project of migrating the Customer Management activities carried out in Departure Control System from Legacy based to open end application. My involvement in this programme started from September 2009 and continued until this tenure.Implementation responsibilities:• Scope Definition: Determining the range of applications to consider for technical readiness before starting business Live Trials.• Blueprint Preparation: Creating a blueprint for a major IT transformation project involving 150+ applications.• Stakeholder Engagement: Collaborating with internal and external business/IT stakeholders, including third-party applications, to understand constraints and dependencies for the implementation.• Activity Planning: Planning system installation and configuration activities for the live environment.• Service Transition: Developing a service transition plan.• Training Coordination: Ensuring timely planning and completion of training activities to meet product timelines.• Team Management: Overseeing both onshore and offshore teams to meet vendor-specific project deliverables.• Issue Resolution: Ensuring timely resolution of issues and risk mitigation from a vendor engagement perspective.

London, England, United Kingdom

Tata Consultancy services – British AirwaysRole: Business Analyst/Project ManagerBritish Airways carried out a major IT transformation project of migrating the Customer Management activities carried out in Departure Control System from Legacy based to open end application.• Requirement Analysis: Analyzing migration impact, stakeholder interactions, and studying the current state.• Requirement Documentation: Conducting workshops, stakeholder interviews, and testing in affected applications to define BPMN/data requirements.• Gap Analysis: Identifying gaps in customer management messages between legacy systems and the new Altea Inventory/CM system, with a focus on functional specifications.• Data Understanding: Utilizing IATA guidelines and collaborating with the business operations team to understand message data elements.• Feasibility Testing: Interacting with internal and external applications (e.g., Vanderlande and baggage companies at airports) to assess the impact of new messages and conduct feasibility tests.• Documentation: Creating Business Requirement Specifications (BRS/FSD) and data mapping documents to assist the technical team.• Support: Providing clarifications to the development and testing teams as needed.• Process Automation: Implementing automated processes to enhance customer experience and boost revenue.• Team Management: Managing onshore/offshore teams to ensure project deliverables align with the vendor's schedule.• Issue Resolution: Ensuring timely resolution of issues and mitigation of risks in vendor engagements.

Chennai, Tamil Nadu, India

Test Logistics & Dynamic Packaging – British Airways, Chennai & UKRole: Test Lead• Comprehending the business needs within the domain of flight, packages, and ancillary services (such as Flight+Hotel, Flight+Car, Hotel Only, Car Only, etc.).• Creating and sharing a Test Approach document, followed by a walkthrough meeting involving all project stakeholders.• Estimating the testing effort for the entire testing cycle.• Developing and executing Functional and Regression Tests.• Generating metrics, status reports, and managing defects.

Chennai, Tamil Nadu, India

In my role at Kaiser Permanente in both Chennai and the US as a Developer, I was responsible for the following tasks:• Creating high-level and low-level design changes.• Defining unit test cases and carrying out the testing as part of the development process.• Providing on-call support for live issues.• Offering support during implementation and post-implementation phases.• Conducting peer reviews of code.