Jennifer Harrison-Fedler Email & Phone Number

Corvallis, Or, Us

Oregon, United States

Oregon, United States

Albany, Or

Dallas/Fort Worth Area

Responsible for leading a network of 14 branches to exceed production goals through coaching and development to meet the needs of 56,000 members and ensure effective & exemplary service delivery via the branch channel. Also responsible for helping drive the strategic vision of the Credit Union by way of asset/liability management, long-range planning, policy management, and budgeting. • Leveraging cross-divisional partnerships to ensure optimal member experience regardless of members’ channel preferences and usage • Aligning strategies across divisions to ensure focus is consistent throughout the institution and in alignment with mission, values, and growth agenda• Developing and overseeing operational policies and practices for retail branches, including regulatory compliance, skills training and certification of knowledge • Ensuring optimal branch management, operations, and sales production including time and location performance evaluations to help determine possible changes to the overall branch network• Coaching and developing staff for increasingly greater responsibilities and positions • Positioning depository interest rates to remain relevant and competitive to drive business in alignment with corporate goals

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

48 Fighter Wing (Fw) Royal Air Force (Raf) Lakenheath, United Kingdom

Managed suspense system to assign inbound cases to 25+ lawyers/paralegals and monitored completion times to ensure all work was completed prior to deadline. Served as victim/witness advocate. Maintained executive calendars with no missed or late appointments during tenure. Reviewed all outgoing correspondence for accuracy and efficacy.

48 Fighter Wing (Fw) Royal Air Force (Raf) Lakenheath , United Kingdom

Managed and operated IRS VITA tax program for RAF Lakenheath utilizing staff of 10 volunteers. Prepared greater than 2,000 federal and state tax returns for base taxpayers. Refunded more than $1MM to base taxpayers, saving them greater than $300K in tax payer fees.

48 Fighter Wing (Fw) Royal Air Force (Raf) Lakenheath, United Kingdom

In addition to my normal duties, I recognized and implemented an improvement to the second-class sorting procedure which made the task more efficient and realized more effective use of available resources. Sorted and pitched mail for more than 6,000 postal customers daily. Retrieved parcels and removed them from inventory management system. Ensured quality control standards were met. Managed parcel inventory and notice-scheme to prevent facility overpopulation.

Raf Lakenheath & Raf Mildenhall, United Kingdom

Briefed multiple groups on base throughout the month to promote membership awareness, teach financial literacy, advise members how to handle credit union membership when leaving the area, and to recruit employees. Promoted loans in the branches and around the community and served as loan underwriter. Performed daily loan audits and monthly teller audits to ensure accuracy and compliance with regulations. Acted on behalf of management in Branch Manager's absence. Protected members and the institution by selling asset protection (CUNA Mutual's Credit Life, Credit Disability, and GAP) with closed loans - averaged 95 to 100% acceptance quarterly.

Destin/Fort Walton Beach, Florida Area

Spearheaded research, education, and execution of Courtesy Pay program, which within months of implementation doubled non-interest income. Piloted research, education, and execution of imaging program to electronically archive and retrieve all documents so as to move towards a paperless environment. Served as Records Custodian; accepted and acted upon subpoenas, IRS levies, and garnishments as necessary and submitted abandoned property to the state annually. Actively managed three departments: Member Services In-bound Call Center, Member Services Walk-Up, and Research/ Records Retention/ Imaging to assist thousands of worldwide members daily by leading and coaching a staff of 30. Ensured team's product knowledge through weekly training sessions to meet and exceed monthly cross-sell goals.Efficiently performed human resources duties within management's realm. Interviewed prospective employees. Hired candidates determined to be "best fit" within existing corporate culture. Performed coaching and evaluations regularly, and disciplinary actions as needed.

Destin/Fort Walton Beach, Florida Area

Oversaw branch operations and efficiently handled staffing needs at eight branches in absence of managers. Managed loan, new account, teller, and collections operations and fairly evaluated loan applications. Managed over 2,100 safe deposit boxes (SDBs) at six branch locations. Co-authored SDB policy and procedure manual, SDB system manual, and SDB disaster recover manual.Co-authored consumer lending policy and procedure manual.Extensively researched special projects and potential impacts to present to the President and Vice President Branch Operations for implementation consideration. Spearheaded research, education, development, and execution of loan decisioning model to auto-approve loans to top-tier creditworthy members, saving underwriters valuable time to more closely consider applications that had a story to tell.

Pensacola, Florida Area

Accepted commercial real estate loan applications from two senior commercial real estate lenders. Analyzed financial qualifications of applicants, researched credit histories, ensured completion of applications and formed documents into report-form, ready for committee review.Promptly completed loan closing documentation dependent upon state in which customer wished to close. Performed regular loan maintenance and anticipated renewals and requests for new money once relationships had been secured.

North Little Rock, Ar

Cross-sold complementary/ supplementary clothing and accessories to the target demographic as appropriate. Unpackaged incoming inventory and prepared it for display. Cross-sold credit cards.

North Little Rock, Ar

Sold international and domestic vacation packages to families and organized business travel arrangements for business/ professional travelers and athletes. Cross-sold travel insurance to protect travel packages. Provided peace of mind by organizing vacation packages that flowed seamlessly together.

North Little Rock, Ar

Served food and drinks in a bar-type establishment to have flexible shifts my last year in undergraduate school.

Little Rock, Arkansas Area

Opened new accounts and assisted with teller transactions.Served as main commercial drive through representative during peak volume days, processing more than 600 transactions per day.Assisted Marketing department with special projects.

Little Rock, Arkansas Area

Opened new accounts and assisted with transactions on the teller line. Consistently achieved top sales recognition for cross-selling of additional products and services.

Master Of Business Administration - Mba, General Business With A Focus In Banking, Gpa: 3.25/4.0

Bachelor Of Business Administration - Bba, Finance, General, Gpa: 3.28/4.0