John Hatch Email & Phone Number

Hampton, Nh, Us

Us

Provide program management services to the Research and Development department, qualifying new products through a Stage-Gate process and managing program materials and labor budget.

Hampton, New Hampshire, Us

Established management practices for the international division to execute its global expansion initiative. Coordinated initiatives related to growing existing markets, opening new markets, and operated the Franchise Sales process. • Led day-to-day operations for a multidisciplinary team focused on global expansion initiatives. Worked cross-functionally with finance, legal, human resources, operations and marketing to plan and execute acquisitions, sales and transfers of stores among franchisees.• Established a program schedule and execution checklists to coordinate departmental activities for opening new markets to the brand. Successfully led the opening of Canada, Mexico, Puerto Rico and Panama. • Spearheaded a program to select the next generation global member management and payment processing vendor, selecting a partner to integrate with Planet Fitness’ proprietary web and mobile applications and data warehouse.• Led the successful Boston Consulting Group engagement to validate the suitability of the incumbent Club Management System provider to meet organizational requirements for ongoing operations and company growth, culminating in a four-year contract.• Initiated contractual agreement with a new service provider to evaluate their suitability to deliver comparable services to the incumbent and fulfil international growth commitments for a club management system and payment processing services.

Manchester, Nh, Us

Established program management policies and led technical solutioning teams for the north star project to replace the aging Student Information System (Ellucian Colleague) with Ellucian Banner. • Provided process leadership over 20 workstreams representing IT infrastructure, data engineering and analytics, testing, deployment, and ERP (Banner/Workday), LMS (Brightspace), CRM (Salesforce) and integration platforms. • Provided subject matter expertise to support the program management office, change management team, integration development team, quality assurance team and enterprise architects.

Hampton, New Hampshire, Us

Established and led team of six program managers supporting core ERP, retail, sales, and marketing business systems, using waterfall and Agile methodologies. Introduced project portfolio management practice to corporate office, implementing phased SDLC and change control processes ahead of company’s IPO, then transitioning to Stage-Gate model. Spearheaded international expansion to Canada, Latin America, and Australia, including cross-departmental coordination, store operations, and new retail software systems integration. Implemented and managed compliance practices for SOX, privacy, change control, and incident management. Acted as data breach response program manager and incident response manager.• Led multi-phase program to replace the store management and billing software partner, evaluating, selecting, and successfully migrating 900-plus stores to the new partner over four-month period. • Directed product development team and led process and system improvement initiatives to support digital transformation.• Oversaw implementation of Salesforce to replace six applications for franchise community, new store development, call center case management, equipment sales supply chain, and enterprise change control.• Drove custom configuration and business process transition to industry-leading real estate market planning, site selection, and predictive analytics system (Tango Analytics).

Boston, Ma, Us

Led team of seven IT project managers supporting core finance, field service, and sales and marketing business systems, using traditional and Agile methodologies. Guided project from RFP through software deployment and user training. Trained and coached two Agile/Scrum teams in delivery of mission-critical systems, resulting in improved productivity and reduced errors for finance and field service teams.• Led SDLC optimization Six Sigma initiative, reducing cycle time from business request to production software by 60%. • Oversaw system integration project to adapt commercial service ticketing application and optimize field operations scheduling. • Reduced administrative workload of field personnel from 1.35 to 0.75 hours per day through automated routing.• Spearheaded system implementation project to standardize engineering practice around AutoCAD and Autodesk Vault software.

Bedford, Nh, Us

Designed and implemented project portfolio management process to streamline and enhance project prioritization and selection process, shortening decision-making cycle to days versus weeks and constructing technology roadmaps to visualize business IT strategy. Led team of six project managers and eight business analysts in delivery of information technology and client implementation projects with annual capital budget of $28,000,000.• Oversaw project demand through Stage-Gate and change control processes, intelligently introducing new projects to busy teams based on capacity and reducing active project volume by 60%.• Directed business case, cost-benefit analysis, and vendor contract negotiations to upgrade B2C web portal, resulting in $1,400,000 capital initiative to transform online user experience into industry-leading clinical Decision Support system.• Led software development team that delivered $10,000,000 custom health-coaching CRM application, improving productivity by 25% more calls per hour for 900 call system users in U.S., Spain, and Australia.• Spearheaded company-wide transformation to Agile for product development, with rapid adoption in months.• In-sourced Agile curriculum, training 100 employees through an interactive Scrum course and reducing costs by 90%.

Worked in various leadership capacities in the Navy Reserve. Top Secret clearance (inactive).

Juno Beach, Fl, Us

Oversaw software standardization initiatives across enterprise with total budget of $4,000,000. Directed project team of 25 contributors at seven locations to standardize project and portfolio management software used in nuclear plant operations and maintenance.

Andover, Ma, Ma, Us

Developed, staffed, and led program management office consisting of three project managers, two business analysts, and two quality engineers for all enterprise-wide project initiatives. Oversaw six company integrations over three-year period, from acquisition through migration of datacenter assets and back office systems. Designed and implemented project portfolio management process and ITIL-compatible SDLC to qualify, approve, and prioritize projects. Created process controls for SOX audit compliance. Tracked average of 35 concurrent projects ranging from three to 15 months’ duration, with budgets ranging from $100,000 to $2,000,000.

Houston, Texas, Us

Spearheaded regulatory compliance for solid waste trucking and landfill operations for New Hampshire, Massachusetts, and Rhode Island.

Washington, Dc, Us

Top Secret Clearance (inactive)

Master Of Business Administration - Mba, International Business

Ba, Latin American Studies

High School Diploma