Vice President, Customer Support
Current- As manager of the Service Department, responsible for all warranty and post-warranty support, serving a customer base of over 500 antenna measurement systems in nearly thirty countries.- Manage and schedule a team technicians to perform all maintenance and calibration activities - Develop business models to help customers increase the up time of their equipment through more effective support.- As project manager developed product line of compact antenna test ranges (CATR). The CATR was developed for a specific project, but further expanded into a product line with a full array of range sizes for customers wishing to test anything from large telecommunications antennas to small missile antennas. New product was comprised of a cutting edge reflector, feed, positioner, as well as test equipment required to validate the antenna test range, all new technologies developed for this product line by in-house engineers, as well as three subcontractors.