Responsible for the delivery of IT help desk functions including but not limited to, PC and associated hardware troubleshooting and issue resolution, user access control and security, network and voice connectivity resolution, and general support, installation and replacement of related IT equipment. Active monitoring and improvement of technician service delivery, through all methods

Manage Service Provider, In our new environment of remote users and small businesses, we are providing services that bridge the gap and help both business and private customers with IT, WiFi and networking needs in office or home needs

The Central Services Administrator is primarily responsible to provide support, change control and provide Pre-Sales Engineering (PSE) solutions for client central services alerts, which may include onsite diagnosis and repair, performing planned system maintenance on client networks and troubleshooting elevated support requests and systems analysis. Consulting with users to determine hardware, software or system functional specifications. Hardware may include workstations, printers, servers, firewall, switches and phones. Support requests related to RMM alerts, backup management, RMM services and endpoint protection.

Sr Engineer responsible for all in house and cleint's Managed Services IT. Primarily responsible to provide escalated support for client and in house IT customers, which may include onsite diagnosis and repair, performing planned system maintenance on client networks. Support request may entail issues related to active directory management, line of business applications, routing / switching, server and network hardware, including Ubiquity and Aruba wireless hardware and cameras. I am also the primary Sophos Certified Engineer to design and implement new client's needs for network security.

The Central Services Administrator is primarily responsible to provide support, change control and provide Pre-Sales Engineering (PSE) solutions for client central services alerts, which may include onsite diagnosis and repair, performing planned system maintenance on client networks and troubleshooting elevated support requests and systems analysis. Consulting with users to determine hardware, software or system functional specifications. Hardware may include workstations, printers, servers, firewall, switches and phones. Support requests related to RMM alerts, backup management, RMM services and endpoint protection.

Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems, including IIS, Exchange, AD, DNS, CA, SCCM, WSUS, IIS. Serves as a technical expert in the area of system administration for complex operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and develops system specifications. Mentor and backup to the Helpdesk technician. Prioritize incoming requests, complete them if necessary. Mentor the technician in technical as well as people skills.

The Systems Administrator is primarily responsible to provide helpdesk support for client end users, which may include onsite diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting elevated support requests. Support request may entail issues related to active directory management, line of business applications, routing / switching, server and network hardware or their associated services and roles.

Lead IT Specialist for a team that plans and executes IT Projects.Responds to IT issues that directly affects patient care at the Portland VA Medical Center.Tier III server support and administration for AD, Exchange, DNS, DHCP, server configuration.Resolve network, client, and server issues that interact with biomedical technologies.PrimaryPOC to escalate issues to Tier IV services.

The Information Management Specialist (IMS) is responsible for all of American Embassycommunication systems which include: classified and unclassified local area networks,satellitesystems, a 61-C Meridian phone systems, the local radio network, all telegraphic cable traffic.The IMS Supervises locally employed staff (LES) in the IT areas including IIS, Active Directory, Exchange, SCCM, VPN.Manage staff that operate, and maintain all post's telecommunications equipment whichincludes: primary and backup satellite systems, primary black route network (BRN), andbackup virtual private network (VPN).Manage and administer, in accordance with Department regulations, post's Classified LocalArea netork (CLAN) and Cable Xpress systems. Provide guidance and training to users onthese sytems as required.Provide classified diplomatic pouch support and courier support duties as required to ensurepost's diplomatic pouches arrive on time. Ensure classified pouch is disseminated in atimely manner after receipt.Manage staff of unclassified pouch and mail room operations.Ensure emergency and backup communications equipment including: E-net, satellitephones, and alt-route are functioning correctly through regular testing of the systems asrequired.Manage staff and participate in every phase of the Embassy's telephone and radioprograms. Oversee weekly Emergency and Evacuation (E&E) net testing with relaystation.Provide guidance, training, and operational instruction on post's computer equipment andsoftware application as required by the end-users.Ensure appropriate handling of classified material.

Support, monitoring, testing, and troubleshooting hardware and software problemspertaining to LAN.Scheduling and repairing problems.Providing end users support for all LAN- based applications.Installs and configures workstations.Maintaining network security and resolving any breaches.Testing of device drivers, audio/video applications, and internet-aware applications withinWindows 2kPro, NT, Win9x, ME, Novell, and DOS network operations utilizingmanufacturer's test methods.Supporting and installing of Avaya telecom hardware and software, including jingle phoneupdates, Avaya software upgrades, user ID's and logins.Also maintain user groups within Avaya CMS and maintain CMS users.Maintaining multiple databases pertaining to I.T.assets, employees on staff, seating charts, equipment issue, user ID/passwords for bothtelecom and network.Mentoring with new hire customer service reps in daily operations and computer use.Maintain HP ID's, logins and work groups.Instruct and train individual users.