 Forward logistics last mile account manager for large & small shipments at country level for a range of 3PL partners Monitoring 3PL performance through a wide range of KPIs such as delivery breaches, ageing labels, TAT adherence, fake remarks, NPS, UD reattempts adherence, RTO%, Non-compliance, CPS etc. Planning and analysing on courier load allocation based on performance of 3PLs and cost metrics Managing customer complaints vertical looking after S2D escalations and… Show more  Forward logistics last mile account manager for large & small shipments at country level for a range of 3PL partners Monitoring 3PL performance through a wide range of KPIs such as delivery breaches, ageing labels, TAT adherence, fake remarks, NPS, UD reattempts adherence, RTO%, Non-compliance, CPS etc. Planning and analysing on courier load allocation based on performance of 3PLs and cost metrics Managing customer complaints vertical looking after S2D escalations and complaints  Involved in various strategic initiatives aimed at cost and performance optimization such as promise, ticket resolution Interfacing with product, technology, category, finance, taxation, billing, first mile, connections, order management, order fulfilment, serviceability and compliance teams for end to end management of strategic 3PL accounts Managing SOPs, service agreements, supply chain contracts, rate negotiations and billing for a range of 3PL partners Interfacing with Risk assurance for customer and buyer fraud detection, courier debits, snatch and legal cases Involved in taxation, legal and technology aspects of the last mile operations Show less

Project: Evaluation of cost effective warehousing technologies to deploy in Omni-channel fulfilment scenario• Researched a set of cutting edge warehousing technologies and created product road maps for IM Chicago warehouse• Performed supplier selection, sent RFPs and analysed technologies such as AGV, mobile racks, robotic palletizer etc.• Recommended annualized cost savings of ~3.9MM USD with a payback of <3 years for the suggested technologies

Project: Warehousing and Manufacturing strategy for Tupperware India post GST• Performed network planning & design and created transportation model for Tupperware warehouses across India• Did cost benefit analysis taking transportation and taxation costs under consideration• Recommended centralized warehouse locations and a manufacturing plant location to meet the cost and service level targets post GST• Projected annualized cost savings worth ~1.52MM USD with the new… Show more Project: Warehousing and Manufacturing strategy for Tupperware India post GST• Performed network planning & design and created transportation model for Tupperware warehouses across India• Did cost benefit analysis taking transportation and taxation costs under consideration• Recommended centralized warehouse locations and a manufacturing plant location to meet the cost and service level targets post GST• Projected annualized cost savings worth ~1.52MM USD with the new warehousing structure post GST Show less

• Lead consultant for the .NET product domain for support, development, deployment and upgrade projects• Successfully led a cross-functional team of 50+ people for Crystal Reports migration project involving 80+ airport applications. Achieved performance improvement of ~40% and cost savings worth 0.41 MM USD for the company• Managed and successfully implemented a .NET product upgrade project migrating 60+ legacy applications to the cutting edge standards and realized cost savings worth… Show more • Lead consultant for the .NET product domain for support, development, deployment and upgrade projects• Successfully led a cross-functional team of 50+ people for Crystal Reports migration project involving 80+ airport applications. Achieved performance improvement of ~40% and cost savings worth 0.41 MM USD for the company• Managed and successfully implemented a .NET product upgrade project migrating 60+ legacy applications to the cutting edge standards and realized cost savings worth 0.19 MM USD for Emirates Group IT• Responsible for product acquisition, licensing, vendor management, SLA tracking, enterprise architecture• Collaborated with internal teams and external vendors to streamline the process flow in the company Show less

• Lead application developer on DXC’s P&C insurance product Agency Link (New Business, Amendment, Renewal)• Led 5+ successful client implementations managing cross functional teams of developers and BAs in CSC US & India• Performed COSMIC cost estimation and done resource management for numerous client projects• Managed end to end delivery of projects covering SDLC phases from requirement gathering till deployment stage• Supervised a modernization project upgrading the product… Show more • Lead application developer on DXC’s P&C insurance product Agency Link (New Business, Amendment, Renewal)• Led 5+ successful client implementations managing cross functional teams of developers and BAs in CSC US & India• Performed COSMIC cost estimation and done resource management for numerous client projects• Managed end to end delivery of projects covering SDLC phases from requirement gathering till deployment stage• Supervised a modernization project upgrading the product UI and architecture speeding up underwriting by 30%• Implemented amendment capability in the product resulting in contracts extension worth $1M from CHUBB insurance• Enhanced the project productivity by 50% as part of product restructuring for business owners’ line of business• Proficient with CMMI processes. Organized defect causal, risk review, scrum and PM meetings regularly with the team Show less