Senior Customer Success Manager
CurrentExperienced account manager of over 20 years partnering with companies in public and private cloud solutions. Excels at managing challenging customer events while using data collected to improve both customer satisfaction and internal processes. Migrated, upgraded and onboarded customers with a high degree of success. Implement new go-to-market strategies while working with internal teams to continually improve customer satisfaction. Focus on healthcare, manufacturing, retail and government verticals.