I'd like to be an integral part of a dynamic and reputable company which will fully utilize and develop my knowledge and vast exposure in Information Technology together with high ethical standards for professional growth and advancement of the company.I have more than 15 years of related job experience in the areas of Leadership, Process and Incident Management, Technical Training, Coaching, Technical Support/IT Helpdesk/ Media Helpdesk, Sales, and Customer Service. Excellent in problem determination and First Call Resolution and experienced with ticket tracking, incident ownership and monitoring. Ability to work independently and works well with people of all levels. Recognized for adaptability, sound judgement, confidentiality, commitment, superior teamwork skills and guaranteed to provide excellent and above average customer satisfaction.