Joe Choi Mba Email & Phone Number

Edwardsville, Il, Us

• Project Manager overseeing PMO Support for Operations, Maintenance and Sustainment of a large-scale, IBM-based ecommerce system serving the Department of Defense, Department of Homeland Security, other federal agencies, and State and Local governments• Evaluated hardware and software solutions to support FedMall system and interface requirements• Leading a weekly PMO meeting with DLA Government Program Manager to assist timely delivery of products and predict delayed support as soon as possible• Spearheaded and developed project teams responsible for document compliance reviews and IT/Cyber controls assessments • Partnered with hosting provider to remediate system issues / inefficiencies impacting the user experience, system availability and performance metrics.• Ensured the availability, security, and reliability of the technical solution; performed routine maintenance as needed with approval from the federal client• Assessed system bottlenecks and provided recommendations for their elimination; directed activities to optimize development and system maintenance efforts• Piloted Risk Management Program, created Risk Register to anticipate key programmatic/technical risks, identify appropriate risk response strategies, and communicate risk prioritization to federal client

• Exceeded expectations of leadership by successfully taking over and leading Documentation Integrated Project Teams and Agile Scrum teams. Applauded by DLA Program Manager and Amyx CEO • Ensured configuration baseline control throughout the lifecycle of highly complex information systems as well as component software and hardware elements• Led Configuration Control Working Group (CCWG) discussions to implement solutions based on determining requirements set forth by the group Facilitating and advises Configuration Control Working Group (CCWG) discussions to implement solutions based on determined requirements set forth by the group• Constructed a Supplemental Information Guide (SIG) determining future requirements and instruction to CM policies• Leveraged Agile team leadership methodologies, including daily stand-ups and Kanban to manage activities in progress and maintain activity visibility across a matrix project team• Performed quarterly Program Management Reviews (PMR) with customer and COR to ensure customer satisfaction, deliverance according to contract and document the need for any changes to requirements

Edwardsville, Illinois, United States

• Supervisor for backstock inventory control and laboratory for AWS (Alternating Work Shift) to help provide 24/7 continuous customer support• Creating a standardization of reporting processes across 3 departments cutting down on wasted manpower, keeping inventory counts more accurate and smooth transition for cross-training of employees• Creating new KPIs and initiating cross-training of staff between departments to help eliminate gap times and place staff where they are needed the most based off of operational needs

Effingham, Il

● Collaborated with GM to identify problems and change the negative culture by developing customized employee training, resulting in a 24% increase in sales and improved customer engagement and service● Managed and optimized $40K Resource Allocation for Oktoberfest Event, ensuring efficiency and timely completion. The total event pulled in $120K over a three-day weekend● Created new financial balance sheets to track money efficiently, bringing down shift change errors from 3% to 0%● Redesigned risk assessment plans (Emergency Action Checklists) to simplify the process and efficiency. Ensured all Health and Fire Department codes and regulations were met● Conducted candidate outsourcing, interviewing for position and identifying training needs for new employees ● Managed community outreach and developed a charity raffle with Scott Air Force Base Spouses Club leadership. Increased brand awareness in the local area and found donors for their education charity, creating positive relationships with local businesses and Scott Air Force Base military personnel

Niles, Il

• Established performance measures to ensure transportation and logistical operations for receiving over $1.3M of cigar inventory and shipping out inventory needs to over 38 stores coordinating drayage and drivers across Illinois with excellent accuracy• Executed the setup of 3 new Binny’s stores based on company logistics plans. All stores opened on schedule• Developed statements of work for all facets of logistics contracts for equipment and vehicle maintenance ensuring that all vehicles were in good working orders and 100% pass rate for vehicle inspections• Verified all deliveries to main warehouse and calling vendors on any missed or damaged items guaranteeing all inventories were accounted for and replaced

Highland Park, Il

• Focused on building customer relations for repeat business and increased cigar department's revenue by 12% from previous year• Listened to customers need and increased accessory sales by 15% from previous year. Responsible for 100% inventory control and kept all cigar inventory stocked for customer’s needs

Doha, Qatar

Provided oversight of Munitions Department routine and contingency planning, workload and production scheduling with munitions stockpile worth over $1 Billion. Coordinating requirements to over 70 DynCorp munitions employees with 100% mission effectiveness.Analyzed production reports and communicated any potential issues to operations manager, preventing mechanical, production, and shipping/receiving issues.Liaison for outside agencies and provided oversight for the safety and security of munitions stockpile and technicians while ensuring daily reconciliation of all munitions and related equipment against established inventories with 100% accuracy.Consolidated yearly, quarterly, monthly munitions maintenance and inspection forecasts in conjunction with weekly munitions maintenance and inspection schedules improving productivity and ensuring all schedules were met.Oversight of required training for all new employees and annual recertification. Tracked all requirements and ensured all employees were up to date with required training and did not miss work. Created new training checklists and packets efficiently speeding up training requirements from 5 days to 3 days. Time Change Compliance Order Monitor ensuring all TCTOs were up to date and information changed and distributed per DoD and AFOSH standards resulting in a 100% QA pass rates for all 9 shops. Attention to detail helped catch several costly mistakes. One Example - Original NEW (Net Explosive Weight) for several structures was wrong and corrected to the accurate NEW, saving DynCorp from government write-ups and fines.

Lincoln, Nebraska Area

Increased Food Sales from an average of $10K to an average of $18K per month.Reduced food costs from 20% to 15% by finding new vendors.Candidate sourced and interviewed by meeting people around the university and finding the right person for the job.Increased employee morale which resulted in cutting turnover rates to only 10%. College students stayed until graduation.Handled all customer complaints. All issues resolved immediately with 100% satisfied customers. Volunteered to prep and teach International Students English for the TOEFL and Michigan tests. All four students passed and were accepted into the University of Nebraska - Lincoln.

Various

Opened lines of communication between the Korean and US Air Force members, receiving the Joint Esprit –De-Corps (Friendship) award from the Korean Air Force Commander.Assembled and repaired faulty precision bomb tail kits in support with Boeing engineers, saving the Air Force $1.5 million dollars in shipments and repair costs.Primary vehicle trainer on forklifts ranging from 4k to 50k. All trainees’ successfully completed OJT (On the Job Training) with no accidents.In charge of planning, directing, coordinating, and controlling storage of 1,555 munitions valued at $35 million dollars. 100% Inspection pass rate with Quality Assurance Inspectors.Saved the Air Force $25,000 in delay costs by identifying 27 discrepancies in 12 facilities in three days helping to guarantee 100% accountability.Directed more than 1,600 munitions deliveries in one year in direct support of 2,762 training sorties for 41 F-16c/D aircrafts, ensuring 100% mission effectiveness.Received a rare Letter of Appreciation from the Inspector General for Service Before Self while deployed to RAF Fairford during Operation Enduring Freedom.

Bachelor Of Arts (Ba), Theatre/Theater, A

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, A