Assisting clients with adoption and transformation into Atlassian Cloud products, growing and developing teams; their integrations with the products; as well as best practices geared to specific business cases within the Atlassian product suite.Successful on-boarding of Envorso into Atlassian Partnership program.

Prioritizing family for a bit.

The team lead for Atlassian application engineers within the corporate Disney IT organization.Detailed Responsibilities:• Consolidation of Atlassian instances from various business units and company purchases into a self designed centrally supported data center instances.• Pathfinder for solutions to identified end user needs • SME and process designer for Atlassian data migrations between various stage environments, external cloud environments, different business units, and companies external to Disney• Atlassian system design, implementation, ownership and support• SME for Atlassian applications and work to improve, modernize and define the road map for each system• Onboard and transition systems from internal teams or other external teams into an official support structure• Mentor and train team members and business partners in the technical and non-technical aspects of Atlassian applications • Incident response and resolution • Evolve applications over time• Work across multiple business units, tier levels, teams and vendors to identify customer needs, resolve any issues and improve overall quality of the product and services provided both by our team or with others• Technical and non-technical documentation • Intergration design and implementation for Atlassian applications• Systems and business analysis • Technical and end user community building

Helping individuals, families, small business and non-profits with technology, technology needs and navigating the IT challenges that hold them back.

Summary: Administration and Tier III/IV technical support for internal corporate applications in 24/7 production environment. Software ranges from large cross-platform environments to small in-house custom applications and their boundary interfacesDetailed responsibilities: • Maintenance and monitoring of production applications to ensure business continuity with emphasis upon availability of all financial and banking functions• Deployment of fixes and enhancements, troubleshooting and resolution of production issues, and coordination of cross-functional work across multiple layers of tier/business partners• App-specific security administration, covering design, policy review and enforcement, implementation, and auditing, including Sarbanes-Oxley key controls• Key participant in project working involving development/test resources to ensure feature stability, supportability and compliance with SDLC process• Documentation of both existing and new processes/procedures and escalations for internal consumption or as part of a hand off process to other tier partners• Training and mentoring of new team members• Work closely with primary business partners to identify issues that are pain points and drive resolution of those issues• Primary SME for PeopleSoft Financials and its boundary applications• Development of SQL statements to identify and resolve issues

Summary: Primary liaison between the System Operations team and the rest of IT. Also functioned as the subject matter expert for the Operations team and provided advanced support, process improvement and ensured production entrance criteria was met.Detailed responsibilities: Sheppard new/existing applications through production entrance criteria to achieve a standard of production support Functioned as a SME for the Axys, Siebel and eDocs application with a heavy emphasis on the billing aspects of those systems Conducted root cause analysis and drove solutions to production impacting issues Aided in Sarbanes-Oxley audits and the development of key controls Created documents for both internal consumption but also for hand off to both other internal teams and offshore resources Coordinated and supervised the transition of higher tier level work to the tier II operations team Designed and built custom scripts (shell and Perl) based upon the need of the organization Provided training and mentoring to the operations technicians

Summary: Administration, monitoring, maintenance and support of all elements in a data center at the tier II level and low level application support for a variety of demanding applications. Trained new staff, handled all shift issues, and ensured efficient transition, communication and documentation across the 24x7 multi-site environment.Accomplishments: Worked with knowledge management team to improve issue tracking and reporting Resolved outages affecting mission-critical applications Completed training documentation project Handled complex staffing issues Spearheaded improvements to batch processing and bill cycle loads Creation of shell/Perl scripts to automate repeatable tasks and auditing to improve efficiency of the operations team Shift Lead

Handled sales, installation and repairs of domestic and commercial appliances