Janet Coburn Email & Phone Number

Corpus Christi, Tx

As a business analyst, I develop stories in analytical tools that provide information on operational volumes, expenses, service utilization, quality metrics, market share and profitability . Building these data stories enables leadership to collaborate for strategic planning and help drive initiatives while foreseeing challenges.

Remote

• Coordinated and leveraged with a geographically dispersed SME team to accomplish a double-digit increase in revenue and acquisitions while reducing depletion • Optimized and accelerated data driven decision by collecting, analyzing and summarizing raw data to reveal trends, summaries, statistical and operational analysis• Improve existing sales operation processes thru creation of performance dashboards . (Microsoft Excel and Power BI)• Implemented analytics for tracking: WIGS | Trends | KPIs | Gap Analysis | Financials | Goals | Forecasting | Margin Improvement | Acquisitions | Attrition | Retention | Dynamics CRM • Worked proactively on target accounts insights• Detailed communications for potential sales opportunities expediting revenue growth• Deep Dives into product categories including commodity, technology and specialty products• Successfully decreased time team members spend in their document libraries and increase performance by developing innovative solutions for customized forms and reports • Key partner for creating a cohesive environment with production of ad-hoc analysis for leadership strategies.• Collaboration with project development from inception to production• Bridge between IT and business to provide understanding of end user needs • Established relationships with cross-functional teams.• Integrated company branding into communications for webinars, presentations, industry conferences and training schools• Work with customer to drive integration values in partnership scopes• Developed easy to use guides for complex procedures/processes• Proficient skills in Microsoft Excel, Power BI, CRM, SAP, BW and PowerPoint

Corpus Christi, Texas Area

• Answered product and service questions;recommending other products and services• Maintained customer records by updating account information• Handled customer complaints. Resolved product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Expedited and prioritized orders to ensure deadlines were hit• Implemented Literature Categorizing and Organization Structure• Maintains financial accounts by processing customer adjustments and preparing invoices• Assisted clients, sales team and co-workers with invoicing and shipping information

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Computer And Information Sciences, General