Jennifer Devilling Email & Phone Number

Kirkland, WA, US

Project: Xbox Data PrivacyRole: Data Privacy ManagerKey deliverables included: Data Privacy consults and reviews for all teams within Xbox Gaming at Microsoft, deep analysis into projects and processes through the lens of data privacy, supporting all Microsoft policies and Data Privacy Laws (worldwide), knowledge management including creation and bi-annual.

Project: Xbox Data PrivacyRole: Data Privacy ManagerKey deliverables included: Data Privacy consults and reviews for all teams within Xbox Gaming at Microsoft, deep analysis into projects and processes through the lens of data privacy, supporting all Microsoft policies and Data Privacy Laws (worldwide).

Project: T-Mobile Regulatory Tax Programs AssessmentRole: Business AnalystSupports rhythm of business and process design; drives documentation and requirements gathering.

Project: ZeniMax Privacy Analysis and IntegrationRole: Data Privacy ManagerKey deliverables included: Enhanced Data Flow Diagrams (DFDs), assessment and adaptation of Microsoft 1CS privacy assessment process for ZeniMax, interviews, investigation, and documentation for Data Privacy Impact Assessment (DPIA) for select systems, updated Data Subject Request.

Project: Xbox Data PrivacyRole: Data Privacy ManagerKey deliverables included: Data Privacy consults and reviews for all teams within Xbox Gaming at Microsoft, deep analysis into projects and processes through the lens of data privacy, supporting all Microsoft policies and Data Privacy Laws (worldwide).

Project: Two Hat Data Privacy AnalysisRole: Data Privacy ConsultantKey deliverables included: Completed interviews and analysis of Two Hat data privacy practices, created documentation for company-wide Data Flow Diagrams (DFDs), Data Inventory, and Data Privacy Impact Assessment (DPIA).

Project: SDG&E Builders PortalRole: Business Systems Analyst (BSA) & UI Tester

Greater Seattle Area

Project: Microsoft Impact IPRole: Project Manager

Greater Seattle Area

Project: Microsoft Business Applications: Global Alliance Partner Program Role: Program Manager

Greater Seattle Area

• Project: Microsoft One Commercial Partner (OCP) Device Partner Center (DPC)Role: Project Manager / Team Lead Content Operations Team Lead for Microsoft’s B2B marketing/licensing global portal, managing 4 people. Key.
• SME for back end content management system (CMS) and digital asset management (DAM) systems including taxonomy, metadata organization, governance adherence and UX personalization.
• Spearheaded effort to create a single source of documentation allowing for portal stabilization through clarity of DPC process and workflow resulting in the team exceeding previous SLA expectations on DPC, with fewer.
• Led cross team training efforts between 3 workstreams which allowed high priority, high workflow efforts to run more seamlessly across portals ensuring adequate support and 100% deliverable adherence.
• Managed a four-phase pilot project to reduce standard SLAs for new communication pages by 25% and small Agile updates by 75%.
• Headed DPC Wiki recreation as part of stakeholder support and submitter training ultimately creating a one-stop-shop for the latest DPC Publishing forms, SLAs templates, and instructions helpful for both new and.

Columbus, Ohio Area

• Brought on in a permanent role, governing a cross-program portfolio of 1000+ annual enterprise-wide infrastructure-related RFS (Request for Service) projects. Steered plans to build new infrastructure and revamp.
• Presided over a project to automate data entry and merge 2 intake systems, resulting in a 650-hour reduction in manual effort, enhancing productivity as well as customer experiences by reducing wait times.
• Created an enterprise-wide Cloud experimentation project, Innovation Sandbox (ISB), engaging 100+ teams and smoothing the integration of Cloud solutions across Nationwide.
• Overhauled project tracking by becoming a Subject Matter Expert (SME) in Rational Team Concert (RTC) and moving 7 agile lines into RTC, resulting in more accurate project data, better visibility into project velocity.
• Streamlined customer communication by redesigning and updating the internal SharePoint site, providing training materials, project details and 30+ Infrastructure Delivery Leads (IDL) with customer support tools.
• Introduced an efficient project-tracking system, outlining milestones for 1,000+ annual projects and developing tableau reports for more visibility of project metrics, timelines and priority.

Columbus, Ohio Area

• Took charge of RFS standard infrastructure-related projects, for intake, triage and demand. Liaised with teams at all levels, including Infrastructure Delivery Leads (IDL), Infrastructure Delivery Coordinators (IDC).
• Reduced annual costs by $2.6M, adapting resources, rolling out new practices, maintaining process documentation and managing the RFS portfolio in line with legacy standards and procedures.
• Partnered with Mckinsey & Co. during a major Six Sigma/ Lean initiative to define, measure, analyze improve and control the RFS Intake process (Waterfall to Agile), enabling a 25%+ increase in RFS completion.
• Executed a project to re-design RFS procedures, centralizing the pipeline backlog and increasing visibility of upcoming demand for reduced triage bottleneck and improved demand management.
• Navigated project challenges, consistently updating training materials and prioritizing encouraging, trusting leadership to rouse team potential, troubleshoot issues and meet project objectives.
• Transformed RFS practices through Agile-related reporting strategies, escalation reason codes and re-designed communication processes, resulting in accurate data analysis and clear visibly of Lean changes.

Columbus, Ohio Area

• Joined the legal team of 5 OSU attorneys, providing concurrent support with a range of administrative, legal, technical and human resources functions. This included requirements testing for IT projects as well as.
• Played a key role in an IT project for OSU Contract Portal, performing non-functional requirements testing to document errors and defects, resulting in the department identifying and fixing glitches for better.
• Reduced the office clearing account deficit from $2M to zero after auditing past financial data to identify unaccounted-for billing.
• Cut processing times for the online OSU Contract Portal from 24 to 3 hours after facilitating employee training and coaching while working as a contact for portal concerns.
• Optimized billing and financial management processes, working in tandem with another office associate to create a more efficient and accurate data tracking method and roll out new billing procedures.

Columbus, Ohio Area

• Aided in formation of a digital database.
• Major participant in the planning, analysis and implementation of a solution, regarding foreclosure title, which reduced process redundancies and exponentially decreased the margin for error.
• Responsible for user acceptance testing: monitoring program functionality during development of new case management/accounting system created by MDK LLC. Tested, documented and suggested improvements to the process.

Bachelor Of Arts: International Studies / International Relations & Diplomacy; Minor: French

Activities and Societies: The Ohio State Equestrian Team, International Studies Club

High School Degree

Activities and Societies: National Honors Society, Middletown High School Paper Editor, French National Honors Society, Eta Beta Theta.