Jonathan H. Email & Phone Number

Englewood, CO, US

San Francisco, California, US

• Partnered with D/V/C levels to redefine LOB scope of work, per revised vision of growth-stage startup o Developed action plans with capabilities/timelines for various operating environments o Defined key metrics.
• Managed daily operations of Analyst team, triaged conflicting priorities to best allocate scare resources
• Defined/documented SOPs, led interdepartmental trainings from IC to V-level
• Reverse engineered missing processes of unknown design/scope; deprecated 80% of inherited environment
• Served as system administrator for and led from-scratch deployment of Alvaria WFM software suite

San Francisco, California, US

• Served as lead programmer for complex analyses of enterprise-wide data, targeting high-risk matters of concern for Federal and State regulatory agencies o Coordinated with non-technical partners in Audit, Risk, and.
• Identified/remediated gaps in business processes, defined/documented SOPs, led interdepartmental trainings
• Conducted independent oversight of peers, provided guidance to leadership, raised credible challenges to mitigate unwarranted risk exposure
• Recognized as SME and led interdepartmental trainings for multiple product lines, data sources, programming languages, big data analytics, statistical methodologies, reports of findings
• Bestowed honorific title of Vice President at first midyear performance review, based on exemplary performance and outstanding contributions

West Des Moines, Iowa, US

• Managed operations of Health Care Quality and Analytic Reporting subcontract, facilitating nationwide hospital-level comparative analyses for Centers for Medicare & Medicaid Services program leadership
• Managed subcontract P&L, led negotiations resulting in 75% annual increase of multiyear subcontract budget
• Managed project plans and directed workflows for a geographically distributed team of Analysts/Statisticians o Served as technical lead for complex, highly visible analyses conducted in Windows/Unix environments o.
• Recognized as SME and led enterprise-wide trainings for multiple data sources, programming languages, big data analytics, statistical methodologies, reports of findings
• Chaired committee to design/deploy periodic interdepartmental conferences, facilitating skill development and knowledge sharing across disparate LOBs
• Led/documented root cause analyses of IT problems in physical/virtual environments

Englewood, CO, US

• Maintained short/long term enterprise capacity plan for 10,000 multi-skilled contact center agents distributed across 25 international sites, in support of 24/7/365 customer service operations
• Directed meetings with contact center leadership to ensure site-specific execution of aggregate enterprise plan
• Presented findings and proposed courses of action in weekly V-level meetings
• Maintained/validated/enhanced periodic D/V/C level reports
• Developed demand models to improve enterprise-wide forecast accuracy and streamline analyses o Designed/deployed from-scratch rebuild of enterprise capacity plan model
• Designed/deployed numerous automated analytic solutions, reduced LOB manual workload by 70%

Chesterfield, Missouri, US

• Coordinated with Lead Actuaries/Underwriters, generated quotes for 25% of total book of business o Led evaluation of accounts up to $7 billion annual payroll, $750 million aggregate claims
• Created SOPs for month end C-level reports, trained peers in report generation
• Reverse engineered missing aggregate loss development data for parent company W.R. Berkely
• Mentored peers in Excel and workers’ compensation insurance

Master Of Science (M.S.), Applied Statistics

Bachelor Of Science (B.S.), Mathematics, Magna Cum Laude