John Heitzman Email & Phone Number

Poughkeepsie NY

No two people or families are exactly alike. We all have different aspirations and means.Thrivent Financial is a financial services organization that helps Christians be wise with money and live generously. For more than a century it has helped its nearly 2.4 million member-owners make wise money choices that reflect their values. For more information.

Assist in the completion of monthly bank reconciliations. Gather and compile various statistics used to edit and co-author reports which are released as a means of spreading public information.

• Managed revenue generation of $5MM annually in online sales;
• Increased consistency of customers’ experience, quality of work and employee moral through effective coaching, cross-training and selective task delegation;
• Elevated team productivity and customer satisfaction levels through optimization of proprietary software;
• Reduced international shipping costs by an average of 10% per month and decreased transit times by an average of 4 business days by discovering and integrating services with a local logistics company;
• Established new revenue channels with Buy.com and Nextag.com which required the coordination of efforts from several external and internal software programmers as well as testing software changes;
• Increased and maintained positive feedback ratings at 97% across sales channels.

• Ensured after-sale customer satisfaction by facilitating returns, replacements and claims due to damaged or defective items;
• Reduced customer wait time on damaged/defective claims by streamlining the claims process;
• Committed to company customer satisfaction guarantee; often involved working as a liaison between our vendors and logistics providers to ensure mutually satisfying results for all parties involved.

• Awarded numerous prizes for providing world-class customer service while handling a large number of inbound, commissions based, sales calls;
• Maintained a 60-63% sales conversion average (floor average 55%) through strong knowledge of product offerings paired with a friendly and attentive demeanor;
• Assisted new and/or struggling sales representatives to achieve higher sales and customer satisfaction ratings through coaching and mentoring.

Bachelor Of Applied Science (B.A.Sc.), Finance, General

Associate Of Science, Business Administration

Associate Of Science, Network Administration

Education record