Jocelyne Helbling Email & Phone Number

• Spearheaded assessment enhancements and automation, drastically cutting report generation time and costs, and set up systematic feedback analysis to improve client management and internal policies.
• Spearheaded assessment program. Collaborated closely with Client Management Teams, Consulting Teams, and external clients to deliver key insights. Survey outcomes provided an initial review of culture management.
• Performed detailed data analyses on panel survey and other research data extracting insights that supported quarterly publications and reinforced the company’s thought leadership.
• Revolutionized the assessment process by implementing automation and streamlining procedures, which slashed report generation time from 4-8 hours to under 30 minutes, reduced overhead costs by 56%, and enhanced.
• Led the integration of multiple data sets into a unified reporting platform, laying the groundwork for a sustainable data pipeline.
• Established a systematic approach for collecting and analyzing customer NPS and feedback, enhancing delivery team performance and client retention strategies. Conducted and analyzed internal employee feedback surveys.

Pullman, Washington, United States

• Designed and deployed advanced HR analytics tools to facilitate decision-making, integrating diverse data to serve various stakeholders, from executives to employees. Collaborated with HR experts to refine data.
• Designed and deployed comprehensive HR analytics tools using Power BI to enhance decision-making across multiple functional areas. Delivered tailored insights for multiple audiences including executive leadership.
• Worked closely with HR subject matter experts to develop and refine organizational data strategies and process enhancements. Efforts included aligning analytical strategies with business objectives and streamlining.
• Acted as the primary data analyst for the organization’s COVID-19 Response Team. Produced essential daily, weekly, and ad hoc reports that drove leadership decisions and shaped critical employee communications during.

Pullman, Washington

• Conducted social and organizational network analyses for various sectors, including a post-M&A review for a multinational corporation, enhancing project participation and delivering actionable insights to stakeholders.
• Conducted organization network analysis ONA projects to assess social capital across various sectors. Provided expert consultation on survey design, data collection, and data cleaning. Analyzed data to deliver.
• Conducted a detailed social network analysis post-M&A for a multinational corporation, revealing key integration dynamics among 600+ employees across 5 countries.
• Boosted project participation significantly by building relationships with local leaders, securing over 2,574 voluntary responses within three months through strategic community outreach.
• Conduct statistical analysis (e.g. correlation, regression, t-test, ANOVA, etc.) using R, Excel, Tableau, ORA-Pro and other tools to identify data trends and patterns.
• Successfully interpret data in order to draw conclusions for managerial action and strategy, and deliver written, visual and verbal reports communicating key findings for business leaders, management, and participants.

Phoenix, Arizona Area

• Conduct data collection, extraction, analyses, and reporting that supports organizational compliance, assessment and development, and addresses the needs of a wide-range of internal and external stakeholders.
• Conduct data extractions from a variety of relational databases and data warehouse systems to fulfill reoccurring and ad hoc requests from both internal and external stakeholders.
• Analyze data and provide information to support continuous quality improvements, data-informed decision making, organizational compliance, strategic planning, and institutional research—using SQL, Hyperion, and R.
• Engage with clients to refine data requests and identify the best data sources and methodologies with which to address stakeholders’ needs, research questions, and provide key information to a range of audiences.
• Improve data gathering and processing methodologies to optimize workflow and ensure consistency in on-going efforts throughout the college, such as program assessment reporting and U.S. News and World Reports Surveys.
• Deliver written and visual reports of quantitative data and qualitative information for a range of audiences, in a professional and approachable manner that improves data literacy and accessibility across the.

Moscow, Idaho

• Spearheaded a longitudinal social network analysis (SNA) project of a statewide research initiative involving 200 – 300 participants, annually, from multiple stakeholder organizations—was promoted, following.
• Managed data collection and analyses of confidential survey data and archival datasets—including data manipulation (e.g. cleaning, aggregation, anonymization, etc.), evaluation and addressing data issues.
• Conducted computational and statistical analyses to identify patterns and trends in communication activity, diversity-related data, and other demographic variables—using R, SPSS, Tableau and advanced Excel functions.
• Identified quantitative metrics for measuring team collaboration and interdisciplinarity at institutional and regional scales, and interpreted findings in context of scientific theories and organizational working.
• Applied statistical techniques for hypothesis testing to validate data and interpretations.
• Designed and tested survey instruments, and increased response rate 33.4% by building relationships with institutional leaders and clearly communicating and presenting project objectives to program participants.

Moscow, ID

• Conducted social network analyses of existing organizational communication datasets to identify team collaboration patterns using quantitative and qualitative research methods.
• Conducted descriptive and exploratory data analysis techniques to identify trends in network measures, geographic location, and self-reported productivity, collaboration, and satisfaction metrics.
• Organized an Art & Science Exhibition, incorporating contributions from over 50 scientists and artists.

Master Of Science (M.S.), Integrated Design

Activities and Societies: Thesis: The Art & Science of Social Network Analysis: Computational and Visual Analysis for Assessing Research.

Bachelors Of Science, Virtual Technology & Design

Activities and Societies: Capstone Project: Causal Map of the U.S. Food System—a complex system visualization exploring relationships.

Bachelors Of Fine Art, Studio Art; Emphasis In Graphic Design

Activities and Societies: Thesis: Big Data, Knowledge and the Designer; Final Project: Food Through The New York Times—a visual.