Jenny Lou Lee Email & Phone Number

Kanata, Ontario, Canada

Manila, National Capital Region, Philippines

• Provide first contact point for all operational aspects of Starbucks CAP Team; discussions on productivity and service level commitments
• Oversee day to day service process performance, managing workflow, escalations, effectively delegating across team and driving strategy in action to improve internal and external customer experience
• Establish Key Performance Indicators (KPIs) focusing on the operations of Starbucks CAP program management
• Maintain organizational standards of… Show more
• Maintain organizational standards of satisfaction and oversee quality on program initiatives within the Starbucks CAP Team delivering against established business goals/objectives
• Develop an evaluation method to assess program quality, strengths and identify areas for improvement within the scope of program management

Philippines

• Facilitate and improve communications amongst the team
• Constantly look for areas for process improvement
• Set-up accounts and maintain customer details and sales opportunities in CRM system
• Manage customer price lists
• Drive monthly sales forecasting discussions with Sales Manager
• Assist Sales Manager with customer presentation needs

Research and analysis of regulations, competition and customer trends for assigned product lines to support range decisions.Review and research key regulations to identify market and new product opportunities.Conduct competitive product gap and price analysis as well as monitoring changes to competitors online and offline marketing collateral.Analysis of.

Shaw Blvd.

• Follow-up orders for stock inventory and drop-ship orders to customers from external vendors in the US and Canada.
• Create purchase orders for customers and for inventory.
• Vendor/Supplier Management - Maintains open and effective communication with vendors/suppliers to ensure that orders will be made and delivered on time. Thus, promoting harmonious and efficient working relationship.
• Investigate, communicate with suppliers… Show more
• Investigate, communicate with suppliers, provide resolution and release pending invoices for Accounts payable team for payment processing.
• Update system information using SAP: for sales orders notes, purchase orders ship dates/tracking numbers, stock verification, parked invoices (releasing of pending invoices), quality notification, material summary and.

Makati, Philippines