The COO is responsible for oversight, review and optimisation of the day-to-day operations, marketing & engagement, and service delivery of MDNSW, ensuring it is positioned to achieve its goals and objectives, giving particular attention to optimising financial sustainability and influencing organisational culture.

This position acts as a senior member of the MDNSW Leadership Team and exists to oversee andmaximise MDNSW’s operating capabilities, improve organisational processes and risk managementand work to improve quality, productivity, efficiency, business growth and community satisfaction.As a strategist, consultant and implementer, the General Manager of Transformation & OperationalExcellence will assume high level management responsibilities across operations and service delivery.

After more than two years of managing a COVID Response Plan 24/7 I enjoyed some time out travelling and refreshing. I enthusiastically invested my time in:- Refreshing my St John Ambulance "First Aid in the Workplace" accreditation.- Completing my first St John Ambulance "Mental Health & Crisis Support" course. - Years 10, 11 and HSC Exam Supervision at my wonderful former high school (Roseville College).- Providing administrative, grant writing, and development support… Show more After more than two years of managing a COVID Response Plan 24/7 I enjoyed some time out travelling and refreshing. I enthusiastically invested my time in:- Refreshing my St John Ambulance "First Aid in the Workplace" accreditation.- Completing my first St John Ambulance "Mental Health & Crisis Support" course. - Years 10, 11 and HSC Exam Supervision at my wonderful former high school (Roseville College).- Providing administrative, grant writing, and development support to my cricket club, Gordon Women's Cricket. - Organising and managing an Under 15 Girls Cricket Development Tour to Orange in January 2023. - Planning and implementing the inaugural Women's Veterans Cricket National Championship to be played in Geelong in November 2022, including sole responsibility for bringing two NSW teams together. Show less

The continued rapid growth of the Institute warranted a senior role dedicated to risk and governance with key accountabilities including:- Operations Leadership - Development & continuous improvement of risk & governance frameworks- Resilience & Continuity Plan- WHS Framework- Coordination of the Institute's annual business planning program delivery- Driver of a meaningful pro bono support program for services delivered by a significant professional services firm-… Show more The continued rapid growth of the Institute warranted a senior role dedicated to risk and governance with key accountabilities including:- Operations Leadership - Development & continuous improvement of risk & governance frameworks- Resilience & Continuity Plan- WHS Framework- Coordination of the Institute's annual business planning program delivery- Driver of a meaningful pro bono support program for services delivered by a significant professional services firm- Co-lead the planning, coordination and preparation of Executive and Senior Leadership meetings/forums/discussions required throughout the calendar year- Led the Institute's COVID Response Plan from January 2020 to present Show less

My role as Head of Strategy Implementation and Risk has been upgraded to membership of the Institute's Executive Management Committee. I am relishing the opportunity to contribute to the Institute at this level.

Reporting to the Executive Director, the Head of Strategy Implementation and Risk is directly involved in the development, and implementation of strategy and the subsequent growth of the organisation through:- Supporting the Executive in driving innovation, and delivery of key initiatives through providing commercial guidance, advice, and insights to guide business decisions- Business partnering with the Executive Team to achieve operational and strategic outcomes. - Ensuring… Show more Reporting to the Executive Director, the Head of Strategy Implementation and Risk is directly involved in the development, and implementation of strategy and the subsequent growth of the organisation through:- Supporting the Executive in driving innovation, and delivery of key initiatives through providing commercial guidance, advice, and insights to guide business decisions- Business partnering with the Executive Team to achieve operational and strategic outcomes. - Ensuring streamlined activities within the organisation based on the priorities of the strategic plan. - Use of various project management methodologies, operational excellence capabilities and change management practices. This role also implements and manages a robust Risk Management framework. Show less

The Institute's Head of People and Culture resigned in September to return home to New Zealand. As someone who is deeply passionate about leading and developing people, and building teams, I appreciate the opportunity to double-hat Executive roles by also managing the P&C team in an interim capacity while the Institute moves through the recruitment process for a new head of department.

This role provides senior support to the Executive Leadership Team for implementation of the strategic plan and subsequent rapid growth of the organisation. I am accountable for supporting the Executive in driving innovation, and delivery of key initiatives through use of project management methodologies, operational excellence capabilities, change management practices, cultural change, and building the capability of the institute.

Project Consultant (short-term contract) assisting with the implementation of the amazing Zero Childhood Cancer Program including:- Project Management (build of the initial project plan and reporting then ongoing management)- HR/ Recruitment (job descriptions, candidate screening and interviewing)- Budget review- Agreement and contract review- Stakeholder management- Mentoring of staff- Change Management

- Coaching and mentoring- Team building workshops- Resume review- Interview coaching- Sports administration, coaching & management- Operations consulting

Responsible for the day-to-day operations of the Tax Delivery Centre including:- Overall accountability for the Centre- Build and lead a collaborative team- Coach, mentor & manage delivery teams- Ensure delivery of market-leading compliance and repeatable tax services- Drive continuous improvement - Delivery of key change programs- Deliver against financial and quality KPI's

During this time I took the opportunity to take an extended break for the first time since I commenced working. I travelled extensively and refreshed to be ready to take on a new opportunity.

Leading approximately 300 people across sites in Sydney, India and The Philippines, this role is accountable for all back office operations [ex-Credit Operations] across the Consumer Bank including management of multiple onshore and offshore vendors; production of plastics, statements, and letters; and over 500 processes for mortgages, transaction accounts, credit cards, account maintenance, proof and reconciliations, credit card chargebacks, account opening, and settlements… Show more Leading approximately 300 people across sites in Sydney, India and The Philippines, this role is accountable for all back office operations [ex-Credit Operations] across the Consumer Bank including management of multiple onshore and offshore vendors; production of plastics, statements, and letters; and over 500 processes for mortgages, transaction accounts, credit cards, account maintenance, proof and reconciliations, credit card chargebacks, account opening, and settlements. Strengths- Leading large teams, coaching and mentoring.- Remote process management.- Vendor management and outsourcing Show less

Accountable for Global Transaction Services Operations (Cash & Trade Finance Operations) Consumer Operations A/NZ. Oversight of processes and multiple vendors both on and off shore including India, Malaysia, Philippines, Singapore and China. Signature strength and absolute passion - leading, coaching and mentoring large teams.

Responsible for managing and overseeing multiple functions of the national branch network including people, process, premises, compliance and events.

Leadership of a team of up to 25 sales and service staff including the provision of financial advice across a broad range of financial products.

Cash handling, branch operations, international services, consumer and business lending, branch banking management, investment management.