James Morris Email & Phone Number

Alexandria, Va

In this current role, I deliver strategic leadership in leading IT program governance, projects, and roadmaps for the IT program portfolio supporting operations of the federal human capital management model. One of my key responsibility is to identify business requirements for IT solutions and services, evaluate project feasibility and cost/benefit. IT Governance process for evaluating current and future IT business requirements, including overseeing the IT roadmap, monitoring IT project performance, coordinating strategic planning activities for HRM IT initiatives, and developing cost benefit analyses of IT projects and services. Additionally, I foster relationships with stakeholders with a keen focus on negotiating contact/agreement terms for the benefit of the organization and ensuring project execution within the agreed timeline, budget, and scope of work.

Alexandria, Va

Being a key member of the organisation, I delivered the full-spectrum project oversight of the NSF's first centrally managed digital signage solution - from estimation, portfolio management, through requirements fulfillment using project management and systems development disciplines. One of my key roles was to launch an outreach program to intensify the conference service technology and virtual collaboration of multi-level and cross-functional NSF employees. Recognized as the key organization resource vis-à-vis collaborative virtual technologies for the DAS Unified Communications program, and the SME for the AV Conference support operations. I leveraged data extraction techniques to maintain Key Performance Indicators (KPIs) to evaluate AV Support services and virtual tool functionality and usage. Besides that, I formulated customer support policies, procedures, and standards that empowered and enabled the NSF community to optimize collaboration technologies.A small section of my achievements is stated as follows:• Accelerated ticket resolution to 90% within 24 hours by Leveraging ServiceNow to transform the division IT support request process.• Decreased costs on business-critical offsite meetings, driving percentage held onsite to 96%.• Developed and led space management optimization program using software algorithm to reserve onsite space based on historical data.• Played a key role in ensuring operational business continuity during COVID pandemic for award/distribution of $8.5B in federal funds, contributing to transition to fully virtual operations.• Won numerous awards, including Special Act, an additional team Director, Incentive, and team Director's Award.

Alexandria, Va

During my tenure, I developed division IT and operations short and long-term strategic plan and steer IT operations, programs, and systems while serving as an Acting Section Head. Based on my progressive industry-related experience, I orchestrated additional key projects for business-critical priorities, including digital signage program, webcasting, managed print services, and related system security plan, technology for people with disabilities, unified communications, Division of Administrative Services IT support, agency library, and audio-visual operations for integrated technology.

Alexandria, Va

Within this job role, I steered efforts in driving program, project, operations, and policy effectiveness, supporting strategic planning by providing qualitative and quantitative analyses and market research on technology solution/alternative cost-benefits. Additionally, I created training materials for customer-facing applications across the agency.A small section of my accomplishments is stated as follows:• Championed awareness and adoption of unified communications technology for maximizing collaboration capabilities.• Implemented analytical and evaluative methodologies in support of strategic planning activities, organizational project management, and policy development.• Mobilized resources and steered the implementation of the VBrick REV software upgrade and microphone audio integration to address the agency executive webcasting requirement.

Arlington, Va

At National Science Foundation, I rendered expertise in modernizing agency's suite of integrated program award management systems as a key enabler in the Business Applications Requirements Review Board. I advised program directors on agency compliance requirements. Identified technology needs and solutions, including use of R programming language and new statistical tools. Furthermore, I analyzed information from multiple data sources to support program portfolio and proposal evaluation.Some of my contributions to the organization include:• Managed sustainable budget and program performance of the $180M award portfolio for the Established Program to Stimulate Competitive Research (EPSCoR).• Enhanced international collaboration with U.S.-based teams and academic and government partners.• Reduced over 1000 hours of administrative working time by adopting a new collaboration technology to streamline the reverse site visit review process.• Brought overseas offices' IT systems into compliance with organization's IT infrastructure.• Optimized financial systems to prepare monthly budget reports for expense planning, tracking, and reconciliation.

Fairfax, Va

I played vital role in operationalizing newly-formed department. Developed and managed $30M operating budget. Led 10-member student support team. I instituted standard operational processes. Developed vendor partnerships and evaluated RFPs/RFQs. Provided executive reporting and statistical analysis of finance and operations for capital planning and investments. Furthermore, I conducted comparative institution analyses region-wide to facilitate budget formulation and evaluated historical data and occupancy and spending trends.Highlights associated with this job role include:• Improved customer service by coordinating formation of a front office student support team and hiring staff. Established staff schedules, oversaw performance, managed time and attendance, and approved payroll.• Eliminated acquisition policy violations, unexpected vendor expenses, and reporting errors; increased transparency of department acquisitions at the program level.

Columbus, Ohio/ Japan

Subject Matter Expert who generated a comprehensive training plan to maximize mobilization readiness, as well as coordinate schools and inbound and outbound training requests. Initiated and implemented long-term organization training objectives and assured that command training schedules maximized ongoing unit readiness.Training and Mobilization Readiness Assistant Department Head who also succeeded as the Command Action Team Chief during deployment exercises.Developed a comprehensive, user-friendly Command Action Team Watch Standing Guide for the CAT Chief and CAT XO watch stations

Tokyo, Japan

Optimally developed and amended class curriculum to suit the abilities and needs of individual students in technology and web-based English language classes. Thoroughly evaluated English language skills and designed appropriate programs for newly enrolled students. Subsequently taught multiple levels of English conversation from Basic to the Advanced, near native speaker programs. Curriculum included children’s classes for ages ranging from 5-10 years. Prepared study materials and training alternatives for topic specific courses including Test of English for International Communication (TOEIC), Test of English as a Foreign Language (TOEFL), and Business English courses

Yokohama, Kanagawa, Japan

Effectively taught and scheduled conversational topics necessary to improve the English speaking ability of students across all levels. Developed educational tools and activities that enhanced interaction-based classes.

Various

Consistently provided support to the Squadron Commander by generating correspondence, coordinating appointments, and arranging meeting schedules with staff and upper-level management. Functioned as a full time Chief Staff Officer by efficiently managing the workload and daily operations of the squadron staff, coordinating the survey and maintenance of equipment, and serving as the primary interface between civilian and military personnel. Properly coordinated facility use and setup for a wide range of special events. Defined long-term organization objectives, created policies and procedures, and implemented command training and safety programs to optimize mission readiness and ensure the success of several key military exercises during four deployment periods

Master’S Certificate, Key Executive Leadership Program

Bachelor'S Degree, Criminology/Pre-Law Studies

Master'S Degree, Information Technology