Juline Herault Email & Phone Number

Yerres, FR

Ville De Paris, Île-de-France, France

Project planing phase: - Defined service levels and operationnal processes of the concierge and laundry services, in collaboration with National Committee Service, IOC and IPC.- Produced the technical specification for the laundry project, managed the tender process and budget follow up.- Defined the strategy for the sector, building and room numbering.

Ville De Paris, Île-de-France, France

Club Med 2, Exclusive Collection

Re-launch of the Club Med 2 after the COVID pandemicImplementation on the new conciergerie project:- Merging of 3 differents services: front desk & guest relation, meetings & events and discovery- Define the new passenger exeperience: having one point of contact from arrival to departure, to customize passengers' stay on board- Development of new SOP.

Club Med 2, Exclusive Collection

- Supervise the reception team: planing, training, cash control- Ensure a personnalised service to each guest, respecting their loyalty statut- Welcome, meet and greet clients- Dealing with guests requirements and complaints- Ensuring guest satisfaction- Managing the "day pass" business: implementing action plan to increase direct sales, maintening a good.

Gregolimano, Grèce

- Organisation of meetings, incentive, convention, music festivals (On the Beach Festival - Fly Away Festival: 3 mains stages, 900 festival-goer)- Managing scounting visits and report back to the sale representative- Handling all requests before and during the event - Being the group leader’s personal referent- Coordination with operationnals teams (F&B.

La Caravelle, Guadeloupe

- Implementing action plans to increase spa and local sales- Managing « day pass » business: direct and indirect sales to individuals, organised business (study days packages, seminars) and social (birthdays, weddings) events- Welcomed events planner, clients and guests.- Guest's Check-in and Check-out- Booking

Gregolimano, Grèce

Sainte-Luce, Martinique

Throughout my time at Pierre et Vacances I had to be autonomous and proactive. I've been implementing project and procedure in order to improve hotel performance and guest satisfaction. It has been a very rewarding experience concerning human resources management in a delicate social context.

Région De Paris, France

Maître d'Hôtel - Hospitality - Accor Hotel Arena

Paris

- Organisation of social & corporate events- Analysed incoming demands and design commercial offer adapted to client's needs and expectations- Drawing up contract and BEO (banquet event order)- Coordination in collaboration with operationals teams, suppliers and agencies- Ensured a good relationship with clients and partners- Managed last minute events.

Stratford-upon-Avon, Warwickshire, United Kingdom

I have been a waitress in a 4* Hotel Restaurant. I improved my customer service and upselling method skills. I learned a lot about managing human ressources from different culture and the importance of a good communication in a Hotel. The Billesley Manor Hotel welcomes a lot of events such as conferences, wedding and anniversary that I have been in charge.

Lyon 01, Rhône-Alpes, France

I went through all the job of the housekeeping department. I have ensured the cleanliness of the room by checking them. I also managed the stock of cleaning product.I learned a lot about team management by managing the chambermaid. I also worked closely with the housekeeping manager in order to develop new products and sales support to be placed in room.

Mba In Hospitality Management, Hospitality Management

Activities and Societies: Project manager of the annual Gala. With my promotion, we had 1 year to fund and organize the events: a.

Bachelor Of Business Administration (B.B.A.), International Marketing

- Human Ressources Management - Control Management & Information System - Financial Accounting - Strategy - International Marketing.

Foundation Degree, Hospitality And Event Management, Distinction

2 years courses program, including a year in England at Stratford Upon Avon College. - Food and Beverage Management - Room division.