As an IT Specialist at Citadel, I played a key role in enhancing organizational productivity through effective end-user support. I managed Microsoft 365 environments, ensuring user access, security configurations, and application integrations across Teams, SharePoint, and OneDrive to promote seamless collaboration and data integrity for a high-performing team.With extensive experience in the Zoom ecosystem, I facilitated virtual communication by managing meetings, webinars, and tool integrations, further enhancing collaboration within the organization. I also leveraged the Cisco ecosystem for network management, ensuring device tracking, log updates, and reliable communication across various platforms.During my tenure, I utilized the Bloomberg Terminal to provide critical financial data and insights, supporting real-time decision-making on the trading floor. My ability to navigate the company’s hierarchy allowed me to effectively escalate and direct information, ensuring continuity and swift issue resolution.I collaborated with my team to develop a script for ServiceNow that improved workflow automation and operational efficiency. Managing multiple projects simultaneously, I maintained clear communication through Slack, email, and in-person interactions, all while resolving network issues after hours to ensure uninterrupted operations.With a strong foundation in customer service, problem-solving, and a commitment to continuous learning, I am passionate about leveraging technology to drive innovation and support business goals. I am also fluent in Spanish, allowing me to connect with diverse teams and clients.