Jorge Hernandez Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• As a Customer Service driven company, every CS Consultant's goal is to aid customers on a variety of product areas while maintaining a high-level satisfaction.• Training coordinator; in charge of training sessions scheduling for all new Firmex end users across the world, resource managing of the London & Toronto offices CS agents.• Execute professional services, such as, project archives, file/site recovery and migrations. • Keep track of client’s needs using a diverse set of systems, including, but not limited to, Zendesk, JIRA, Salesforce CRM, Instance Manager, OnceHub and Atlassian.• Assist clients on achieving their main goals with the Firmex VDR, provide well thought workarounds for those product requests not yet implemented or being added to the product’s roadmap.

Honduras

• Commercial Division building from scratch, interviewing, hiring, training and managing the entire commercial operations for the #1 Microsoft Services Partner in Honduras.• As a Microsoft Solutions Architect, I conducted technical meetings with new potential clients, documented requirements and technical studies, acted as advisor of the best possible licensing plans and deployment strategy, dealt (first hand) with tech manufacturer distributors to negotiate prices and strategies to give an optimal fit for the customer. • As an instructor, with an arrange of Microsoft and IT Security oriented skills that helped me teach in hands-on workshops on a diverse specter of courses, to mention some of them, Cloud & hybrid platforms, IT Security ISO 27001-05, Modern workspace and collaboration tools, Commercial speeches, among others. • Development of the technical specifications for the participation of large Commercial and Government tenders.• I maintained an active awareness of the market trends (economic, regulatory, competitive and technological), that helped me identify business opportunities, proactively feeding back to the rest of the team.

Honduras

Head of the Security Services department. Audited, created and reinforced Information Security Policies for some of the most prestigious financial institutions in the country.Acted as a consultant to restructure entire IT departments, participating in data analysis, audits and compliance enforcement.

• Help to stablish communications and technical relationships with clients to identify and document requirements, prepare business and technical studies, design, develop and implement business solutions through information systems, security and communications.• Advise information systems strategies, security, policies, management and service delivery.• Technical evaluation of data security risks, development of policies, procedures and contingency plans to minimize the effects of security breaches.• Implement solutions to prevent data leakage and passive and in motion data encryption.• Audit and assess security strategies to further improve them with the implementation of software products and adaptable practices to specific scenarios.• Managing implementation projects of software solutions channeling communications with third party suppliers and customers.• Prepare technical reports documenting the findings in audits or procedures and results of remediation tasks.• Train customers on implemented software solutions.

Master'S Degree, It Management

Bachelor'S Degree, Computer Science