Jherom M. Email & Phone Number

St Petersburg, Florida, United States

• Works as eCommerce Reports Analyst wherein I Implemented the use of Power Tools which includes Power Query and Power Automate to automate the creation of reports and generate cleaned data sheets for upload to the.
• Provides daily, weekly and monthly e-commerce reports through data collection, analysis, validation and cleansing.
• Interpret data and provide actionable recommendations to improve business processes.
• Generate routine and ad-hoc reports and ensure accuracy and completeness of all reports produced.
• Monitor APIs and Transact all API records between all systems: ERP, WMS.
• Process and invoice all orders; (Open, Released, or Corrections) that come into Growve’s ecosystem.

Antipolo, Calabarzon, Philippines

• Co-owner and Founder of the Tsaalamig Milk Tea brand! Initiated the Buy 1 Take 1 for only Php49for Milktea Products and develop the taste, price, and quality of the most affordable Chicken Wings in Antipolo City.Core.
• Identifies market opportunities for Tsaalamig Milk Tea
• Manage the development and implementation of all products and services that the company offers
• Conducts Direct Marketing and Promotion on all platforms to promote the brand
• Develop financial estimates for the company which includes timelines and milestones to achieve thegoals that the company have

Quezon City, National Capital Region, Philippines

• Helps drive critical business decisions by analyzing metrics and designing reports. Communicates results to key stakeholders and provides suggestions based on extracted reports & findings.Core Responsibilities:
• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development

Philippines

• Provides support to operations, to help monitor incoming volumes In queues, report on daily attendance schedule adherence of agents in real-time, ensuring optimum service levels are achieved to deliver consistent.
• Monitors call routing and flow real time
• Conducts real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc.
• Approves all real-time offline activities (training, meetings, coaching, etc)
• Identifies course of action or makes recommendations relating to staffing deviations (Extended Hours/VTO, Schedule Adjustments, Skill Switches/Leveraging)
• Monitors intra-day call and work volume as compared to forecast

Quezon City, National Capital Region, Philippines

• Works as the Member Service Representative and provides support and service to clients of Health Insurance Innovation.Core Responsibilities:
• Interact with members and provide high quality services
• Investigate and resolve complaints of members to identify the main issue and provide solution to them.
• Provide information about the new updates with their insurance and educate them about their benefits
• Process transactions on a day-to-day basis to assist the members on their billing and other information about their accounts

Manila, Philippines

• As a Digital Marketing Consultant and owner of the company, I'm the Jack of all trades for my clients. I also provide expert information regarding social media marketing, content management, web designing, SEO, SEM.
• Overseeing SEO & SEM Projects for the clients and monitoring its update.
• Web designing and ensuring that the clients message is being conveyed in their website and that it creates the right user experience for possible leads.
• Social Media Marketing and creation of engaging contents to properly engage with the right market.
• Overseeing advertising campaigns and monitoring it to generate more leads and creating more brand awareness for the company.

325 Maysilo Circle Brgy. Plainview, Mandaluyong City

• Creates and develops the strategy in marketing the company's products online,utilizing techniques in the field of Social Media, Web analytics, and E-mailmarketing. Creates various online promotions and e-mailing.
• Deliberate planning and goal setting on each campaigns
• Development of brand awareness and online reputation
• Content management and creation of content plans
• Cultivation of leads and sales from different online campaigns

Anonas LRT Centre, 974 Aurora Blvd, Project 3, Quezon City, Metro Manila

• Provides email and phone support for our clients & users across US, EMEA, SENAmarketsCore Responsibilities:
• Provides delightful support to members over email and phone.
• Ensure that members receive the highest quality of service and that allissues are resolved in the shortest possible time.
• Consistently contribute ideas to further improve the memberexperience.
• Consistently hit productivity and CSAT goals

Pasig City

• Executes national caravan offers (Tactical Offers) for Allphones which focuseson the region of Visayas and Mindanao. Creates concepts such as Drive-to-Store campaigns; ATL & BTL, leads generation, Data Analysis for.
• Creates Trade Marketing Programs for Postpaid and Outright devices.
• Conceptualize and executes Trade Events such as Trade Fair, SalesBlitz, Caravan Executions and Festivals that highlights the products andoffers of the company.
• Process in-store merchandising to promote brands and product line –up.
• Liaise and cooperates with third party organizations, agencies and relevant internal departments to ensure that all Marketing Elements are in line and ready for deployment and execution.

Makati City

• Supports the work of Product Marketing Manager and helps on creating theproduct line up for Postpaid and Outright devices.Core Responsibilities:
• Create product line up for Postpaid and Outright devices.
• Monitors and process testing and product checking to ensure devicesare approved and ready for selling.
• Liaise with suppliers and brand partners to ensure devices are readyand good for product testing.
• Compile and distribute reports and datas to monitor total sell out of devices.

Pasig City, Philippines

• Manages the community and social media account of Techbox International.Part of the job is to build and execute social media strategy through competitiveresearch, platform determination, benchmarking, and audience.
• Creates a Social Media Content Calendar that highlights the offers ofthe company to maintain presence in the social media sites.
• Conceptualize and executes in social media strategies to buildaudience with the help of campaigns, ads and updates.
• Analyse data’s from social media tools to monitor campaign’s success, branding and insights.

Antipolo City, Philippines

• Supervise and guides colleagues to deliver and maintan high standardin food handling and customer services. Supports the Store Marketing Managerin deployment and execution of Marketing efforts to drive sales.Core.
• Assigns stations and oversees orders in the kitchen dept.
• Assist training and mentoring of new – staffs as they work in their newjobs.
• Assist the Store Marketing Manager in delivering the Marketing efforts for the store.

Bachelor Of Science (Bs), Hotel And Restaurant Management

Activities and Societies: The Guild, SiHM

Associate In, Hospitality Services And Tourism