Jeff Hershberger Email & Phone Number

Plano, Texas, Us

As a Sales Engineer at Intrusion, I work alongside our outbound marketing and sales enablement teams to serve as the bridge between our product and our customers. My responsibilities include explaining and demonstrating our product to potential clients, as well as answering any technical questions they have during the sales process. Intrusion is a cyber threat intelligence company that helps businesses improve their threat-hunting capabilities. To protect your most valuable assets from bad actors and unknown threats like Zero Days and ransomware, you must be proactively threat hunting and searching for vulnerabilities. Threat hunting requires time, resources, and expertise. Things most businesses don't have. We've made it possible to deploy our expert threat intelligence within your network environment in an automated way, allowing your team to quickly and accurately identify threats that pose the greatest risk to your business.

Telecommunications Technician. Install, terminate, test and service voice and data equipment with associated cabling in commercial and residential applications. Including, but not limited to Category 5 and Central Office. Terminate data patch panels and voice blocks. Project coordination with other contractors. Familiar with copper, coaxial and fiber optic cables. Install, configure and maintain all levels of network equipment and its related cabling infrastructure.

Us

Telecom, Network and IT services.

Dallas, Texas, Us

Management of Wired and Wireless Network Infrastructure as well as Cisco Unified Communications Manager Voice Platform, New Product Evaluations, Disaster Recovery Planning and Testing, Voice and Network Platform Support of Corporate Initiatives, Telephony Network and Network Component Outage Reporting, Staff Management, Scheduling and Evaluations, Vendor Management, Budget Forecasting, Budget Management, Tracking, Billing and Reporting, Business and Personnel Conflict Resolution.

Preston, Lancashire, Gb

Oversee daily operations of a Telecom/IT company. Hire, train, lead and evaluate a cross functional team of employees. Deliver world-class customer service and build customer satisfaction and loyalty. Provide effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes. Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.

Plano, Tx, Us

Work with a team of two other engineers to perform network modernization for all 1800 FedEx Kinko’s US locations. Upgrade legacy network equipment and phone systems to Cisco 2800 series routers, 2900 series switches and 7900 series phones as well as transition from frame relay to MPLS backbone. Manage all aspects and daily operations of the project for the sites I am assigned.

Design, create, install and maintain a brand new global VoIP network from scratch for a start up company using NexTone, Cisco and Dell servers running SuSE Linux. Oversee all operational aspects for running the company on a 24/7/365 basis such as all NOC functions as well as equipment and network maintenance.

Maintain and troubleshoot an international VoIP network utilizing NexTone and Cisco equipment as well as various servers running SuSE Linux. Work with customers, vendors, sales team and NOC to work through any issues as well as fine tune network performance to ensure top quality and that all routes perform at their absolute best.

Offer support for online commerce and technical assistance for e-commerce store offering aftermarket and OEM automotive parts and accessories. Enabled live chat feature on site where customers can talk directly with customer support representative. Maintain every day operations in support of the store itself, email, web page, new products, changes to site, etc. Updated search engines with latest info to point to the products in the store. Coordinate between vendors and the warehouse on inventory. Update daily tracking information on site so that customers could log in to their account and have latest info on their order.

Los Angeles, Ca, Us

Technical liaison between the Marketing and Internet Operations groups for the development and marketing of all Internet and data related products with a primary focus on MPLS VPN. Research, analyze and present new technologies and their impact on current policies, procedures and product offerings. Went out on sales calls with salesmen to help strengthen the presentation of our technologies to the customer and talk with the customer’s technical representatives to further explain our product offerings and their respective benefits on a case-by-case basis.

Work directly with affiliates and customers in a pre and post sales environment for VOIP services world wide. Travel globally to customer and affiliate sites to assist the sales force with presentations as well as install, configure and test equipment and WAN/LAN connections. Engineer on a site by site basis the exact network configuration and equipment that will best suit the needs of all parties involved for each individual scenario. Work with NOC and Deployment groups to ensure the utmost quality is achieved from each and every connection on a continuing basis. Utilized Network Operating Systems such as Server 2000/03 as well as Cisco IOS on various servers and VOIP gateways to provide toll quality voice services over public Internet connections.

Dallas, Tx, Us

Provide technical support for and manage the provisioning of Internet connections as well as take overall responsibility for implementing the service in order to meet the customer's requirements over T3, fractional T3, T1 and fractional T1, ATM, and Frame Relay and Voice Over-IP. Place circuit orders. Assign IPs. Ensure that DNS and Reverse DNS can be resolved properly. Proficient in Tier 1 ISP Routing Policies as well as Network design, Routing, DNS, IP Subneting, TCP/IP, NAT, Proxy Server, and Firewalls. Order and configure equipment such as Cisco Routers, CSU/DSU, bridges, multiplexers, servers and switches. Troubleshoot circuits and equipment between AT&T and customers premises. Facilitated calls between the customers and AT&T teams to resolve any issues. Tracked critical order milestones to meet customer delivery date Escalate issues and problems on behalf of the customer and manage the entire order provisioning process. Coordinate final testing between customers and AT&T.

Boston, Ma, Us

Responsible for the maintenance of General Electric's global voice and data networks for all of it's components from GE's Network Operations Center. Troubleshoot and repair Frame Relay as well as Point-to-Point circuits along with their respective equipment through various software applications. Work directly with AT&T, MCI, Sprint and Local Exchange Carriers in the repair of circuits. Configure and trouble shoot equipment such as DACS, Cisco routers and various models of CSU/DSUs.

Richardson, Texas, Us

Install and wire Fujitsu, DSC, Lucent, ADC, Pulsecom, Raychem and other telephony equipment in Bell Atlantic (now Verizon) Central Offices. Install, terminate and test copper, coaxial, power and fiber optic cables along with its associated equipment. Install framing.

Arlington, Virginia, Us

Worked as Brigade Commander’s communications specialist to ensure he had constant contact with all levels of the command hierarchy. Install, service and program digital and analog radios, field computers and many telecommunications devices in vehicle and base units such as SINCGARS and MSE systems. Enable communication between base units, mobile transmission stations and field units across all branches of the military. Ran cable and set up antennas for various pieces of equipment.

Telecommunications

Certificiate, Network Engineering

Business

Business