- Configured network infrastructure, including activating data jacks, troubleshooting connectivity issues, provisioning access points, and conducting site surveys to ensure optimal performance.- Monitor and troubleshoot network infrastructure, performing routine maintenance on UPS systems, minimizing downtime by 95% and enhancing system availability.Develop centralized wiki containing SOPs, procedures, and tutorials, having a resource to fall back on and improve knowledge sharing.- Collaborated with full-time staff on administrative tasks, website development, and strategic planning to support continuous operational improvements.- Design scripts in Python and Javascript to simplify switch configuration, enabling 75% faster provisioning/conversion of replacement switches.

Engage with students and faculty to ensure the smooth operation of UH services.Provide technical assistance and resolve inquiries related to UH services, enhancing user experience and maintaining service reliability.