Overview:Responsibilities in this role align with executing technical engagement activities as a technical leader in Network operations as a Subject Matter expert supporting over 50,000 users within 380+ sites globally. I support and maintain 30,000 Routers, Switches, Firewalls, Wireless WLC’s, and Access Points. My secondary duties included leading critical Network Operations tactical projects. Additionally, I assumed the lead in varying activities within the Network Operations organization. Some of those activities include being the lead Senior Network engineer providing direction to sub-level NOC resources and coordinating with Operations Managers and Directors. Some of the core day-to-day responsibilities include inter-team consultation, NOC process planning and process development, chronic problem review, investigation and resolution, and network change approval.Additional Areas of Responsibility- Liaison for Senior level Technical Teams and Operations teams in critical situations. - SME on network operations technical documentation and process improvement- North America Network Operations Manufacturing Technical Engagement lead- Operational Network Technical lead for North America perimeter and Manufacturing firewalls - Escalation Subject Matter Expert for the NOC team aligns with route, switch, Firewall, Wireless, SDWAN, and VxLAN & DCNM issues, changes, and problems.- SPOC for Network Operations engagement for outside P&G teams, ie. Cloud, security, UC, and manufacturing leadership and general business teams.- Performed Network Quality Management and Network failover exercise to ensure network resiliency measures are still operational.

In his role at Nissan, Joshua Hill was pivotal in leading technology projects to modernize infrastructure and integrate cutting-edge technologies. His leadership spurred innovation and data center transformations, enhancing operational efficiency and reliability.Key Contributions:Innovation: Spearheaded the adoption of new technologies, aligning Nissan's IT with strategic goals.Data Center Modernization: Managed the transition to colocation, significantly improving efficiency.Architectural Standards: Established standards to promote best practices and collaboration across regions.Technology Deployment: Led and developed varying strategies for Z-Scaler and SD-WAN deployments, boosting network security and performance.Vendor Management: Ensured service alignment with Nissan's standards, providing critical support.Security & AI Integration: Advanced security standards and AI/ML integration, improving efficiency and security.Achievements:Operational Efficiency: Key player in data center modernization, resulting in significant cost savings.Technological Advancement: Helped Define strategy & Implementation of SASE and SD-WAN, enhancing network security utilizing Zero-Trust methodologies.Organizational Impact: Developed protocols that improved compliance and fostered innovation.

Pipeline Workforce Solutions is an innovative workforce development platform that streamlines Job Searching, hiring, and training. Pipeline provides job aggregation and pre-training to Job Seekers. Our aim is to aid & facilitate employers by providing them candidates that hit the ground running from day one. Pipeline also bolsters staffing firms by enabling a faster turn around.My duties include:Designing, planing and implementing business strategies, plans and proceduresSet comprehensive goals for business growth and successEstablish policies and procedures that promote company culture and visionOversee daily operations and the work of executives Lead employees by example Be a motivator for other employeesAnalyze and interpret data and metricsTake the lead in expansion activities Maintain relationships with partners and vendors

Services That I Provide:Network Architechture - Direct Architecture Consultation Second Pair of Eyes(SPOE) Consultation. Engineering Design - Security, Wireless, Voice, Edge R/S, and Core R/S Engineering ImplementationDevelopment Operations Platform integration Software AutomationBusiness Operations Network Infrastrucuture Lifecyle consultation Action Plan Development for Network Response teams

task included delivering an architecture plan for multiple locations which included LAN, WAN, & Wireless designs along with security considerations both physically and logically.Meraki Network Suite:Deployed Meraki to Several warehouses. Devices deployed included the Meraki MX, Meraki Switch, Meraki Wireless MR33Legacy Migration:Delivered a Subnet transition plan along with a wireless MDM plan for future use. Transitioned warehouses from a daisy chained airport extreme technical design to Cisco Meraki.

Design and Deployment of Palo Alto FirewallsManagement and Configuration of Meraki systemsDesign of network infrastructureImplementation of Ansible Automation PlatformDesign and facilitate Automation processesDeployment of Viptela systemsDeployment of monitoring and logging systems (Netbrain, Splunk)

Provide Network Engineering on the following projects and work with IT Management and Infrastructure Program Manager.Determine required bandwidth for approximately 90 sites.Provide detail to define site Tier Strategy costs for services and hardware.Recommend Circuit Upgrades to match defined Tier strategy and business needs for each site.Assist in determining budget.Order circuits with defined providers in a phased approach to control costAssist in defining deployment schedule.Perform Network circuit WAN upgrades-including assessment of impact, router interface configurations and upgrade of WAN circuits across the region.After hour support during the project including some lite travel as needed.Create and update detailed documentation of configuration and Visio diagramsb.Experience and knowledge with Cisco router and switch configuration, WIFI controller configuration, WAAS configuration, Cisco Firewall configuration.Experience with BGP, EIGRP and OSPF routing protocols.Work closely with Project Manager and provide status updates as needed- Network Remediation:Implement network remediation as defined by the Network Assessment Project. Optimize routing by eliminating static routes and using dynamic routing protocols such as EIGRP and BRP.implement QOS to conform to the Defined standard.Coordinate with Telco providers to implement COS to match the QOS standard.Isolate voice VLANs from data VLANS at each site.Implement secure remote access to network devices.Upgrade IOS as needed and replace EOL equipment.Create and implement device configurations to adhere to ACA standards.Implement LLDP as needed.Firewall configuration as needed.

Senior Network Engineer Responsibilities:* Manage and maintain company switches and wireless infrastructure* Monitor network performance, capacity, and perform system tuning* Manage Data Center networking, remote site connectivity, routers and firewalls* Design, implement and manage all aspects of the network infrastructure* Work with cross functional teams on projects and troubleshooting activities* Review and propose upgrades and changes based on the organizational needs* Participate in vulnerability remediation Day to Day exposure:Routing - BGP, EIGRP, OSPFSwitching - VDC's, VPC's Security Policy scripting, troubleshooting, and maintanance with Palo Alto and ASA'sIntrusion Prevention Devices - Palo Alto wildfireQOS TroubleshootingRouters: 4500x 3945, 2951, 4451, 4431Switch's: 2960s-XR, 2951, SG300Specialized Cisco Devices: Nexus: 7k seriesCisco ASA's: 5505, 5525, and 5585WAAS - Troubleshooting

The GE Network Environment in a nutshell:* Challenging in every sense of the word* Highly Scaled Technical environment in both volume and complexity* Highly Adaptive environment in both process complexity and culture exposure* Life-cycle support that deals with mostly all telecom vendors ie. cisco juniper HP Palo Alto to name a few* Extremely Matrix-ed environment dealing with ticketing and processes with nearly 50 different tools for multiple systems both homegrown and commercial based.. Day to Day exposure:Routing - BGP, EIGRP, OSPF, RIPv2 (ive even seen a one off IS-IS)Switching - Flex Vlan's, VDC's, VPC's and pretty much anything else that is considered specialized.Security Policy scripting and implementation for multiple firewallsFirewalls - Checkpoint, Palo Alto, ASA, Juniper Net ScreenIntrusion Prevention Devices - Tipping Point, Cisco IPS(mod)Session Layer Devices: F5 Load BalancersQOS Troubleshootingspecialized Cisco Devices: Nexus: 5, 7, and 9 series devicesCisco ASA's: Everything from 5505 - 5585-XWAAS - Troubleshooting and partial implementation

• Management of High Priority outage tickets (i.e. Priority 1 and Priority 0 severity tickets).• Ensuring Priority 2 tickets are resolved in a timely manner or downgraded depending on the issues.• Acting Instant Manager of all Technical Teams regarding each high priority ticket• Coordinating with vendors to ensure prompt resolution of GE's issue.• Executive and Director Level Relationship management through conferencing and IM.• Voice Bridge/conference Management using GE’s Conferencing system.• Responsible for approving and documenting change tickets within service now.• Documenting Service now Tickets and sending out outage notifications to upper management via service now.• Contacting and engaging relevant support teams to resolve High priority tickets.• Documenting resolution and root cause problem tickets• Outlining and Interpreting client/customer needs based on the issue presented.

• Support of about 2000 building employees.• Identifies system problems. Performs necessary system repairs.• Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.•Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options.•Maintains appropriate documentation and procedures. Processes timely and accurate information to ensure compliance with warranty requirements of vendors.•Provides solutions using specific product knowledge, system utilities, and operating environment.•Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.•Installs, tests, and repairs computer systems on customer site.•Install, configure, upgrade, troubleshoot, diagnose, and resolve problems with special application software and its integration with the standard Windows operating system and office products.• Install, configure, upgrade, diagnose and resolve problems on peripheral devices.• Data transfer required as a result of a hardware upgrade or software migration.• Education and training for special applications, new operating systems, shrink-wrap Microsoft Office products.• Provide assistance to personnel traveling with various connection problems or with other required support.• Conference Room support.• VPN Support.• Training room support.• Password Assistance.• 1st Level Hardware diagnosis and triggering requests for break/fix repairs.• Provides technical support in activities associated with the identification, prioritization, and resolution of reported problems.• Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance, troubleshoots, and repairs computer systems.

• Duties Included unboxing computers and monitors. Then, setting up and networking computers in an orderly fashion. • The team of technicians had to meet an “end of the night deadline” of 117 computers total.• Ensuring Several Sites were ready to go in the time allotted.

• Consulting consumers on the proper components needed for the proper PC/MAC application.• Ensuring that customers were helped in a timely manner.• Closing the store.• Helping the customer choose the best Camera Printer and electronic device for their needs• 3 Season rotations as well as full time employment• Best in Sales Employee of the month - ($20,000 month)

• Installing Lab and school software on user machines.• Configuring Smart boards.• Adding Printers to the school’s network.• Setting up machines on the domain.• Deployed and configured IMAC machines in the school music lab.• Configuration of new VLAN's for LAN host• LAN trunking and configuration of new switches

• Taking inbound calls from bankers that requested IT Help.• Imputing tickets into the system to keep metrics intact.• Escalating to the level 3 team when needed, to properly support the user.• Configuring hardware and software for proper use.• Administering blackberry’s via the company’s BES Systems such as enterprise activations• Educating users on various software and IT technicalities.• Purchasing licenses/serials for requested software.• Troubleshooting PC/Mac issues.

• Hardware Installation.• Software installation/License Procurement.• Reimaging of machines via Windows 7 and XP.• Machine Deployments across major Company buildings.• Support Outlook, Office suite, and the conversion from Lotus notes.• Managing Network switches and Hubs.• Ticket System monitoring (CA Service Desk).• Corporate Printer Repair and installation.• Obsolescence tracking and deposing.• Warranty replacements of monitors and machines.• Network port testing.• Support of a massive amount of Humana shrink wrap systems.• Laptop Repair (Screen Replacement, inverter, and Keyboards.)• Face to face with employees, Director's, and CEO's.